Cannot start the process when the game is running. WHHHYYYY!!!!

[molkebrace]

Every time I try to play SIMS 3, all it says is "Cannot start the process when the game is running. Please quit the game and try again". I have quit the game and tried again so many times i've lost count. I have gone on your forums and looked up what i can do, followed links in which i need to change the coding or something along the lines of that, i have done everything i can possibly do to try and be able to play this game but nothing will work. I bought this game yesterday. Thats £30 down the drain. Money i'll never see again. i literally spent that money on nothing and thats why i'm so angry. its not like i've had it for years and its suddenly stopped working. i want my moneys worth and i'm really disappointed. There is not a link to any instructions that you can send me that i haven't already read and tried. PLEASE CAN SOMEONE HELLLLPPPPPP!!!

[KlNGOFSKATE]

If you are using mac be sure to download the super patcher as the game is often times incompatible with the graphics card in macs - here is where you may download it: http://help.ea.com/en/article/the-sims-3-super-patcher/

[KlNGOFSKATE]

If you are using mac be sure to download the super patcher as the game is often times incompatible with the graphics card in macs - here is where you may download it: http://help.ea.com/en/article/the-sims-3-super-patcher/

[Bluebellflora]

@molkebrace

You need to edit the graphics files as explained in this thread - http://answers.ea.com/t5/The-Sims-Mac/CURRENT-ISSUE-The-Sims-3-Issues-playing-on-newer-post-2013-Mac...

Also try just the base game, without HELS and LN.

The game is not compatible on most post-2013 Macs due to the graphics cards being unsupported. Did you buy the game through Origin? If so, have you contacted EA about a refund?