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Cannot Download Sims 4 MacBook off Origin

by KayteeKay96
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Original Post

Cannot Download Sims 4 MacBook off Origin

★ Novice

I purchased the Sims 4 for Mac off Origin last night and every time I try to install it, it will work for 30 seconds- a minute and then it says that my Network speed has dropped to 0 (even though I checked it and it's fine?) and it stops downloading. I tried pausing it but it doesn't work so I have to force quit the application. As soon as I go back in and start the download again it just does the same thing.. I'm only up to 10% download and it's driving me crazy!

Message 1 of 18 (723 Views)

Re: Cannot Download Sims 4 MacBook off Origin

Hero

Do you still have this issue today ?

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 2 of 18 (691 Views)

Re: Cannot Download Sims 4 MacBook off Origin

★ Novice

@crinrict wrote:

Do you still have this issue today ?



Yes. I started the download again this morning and it went from 14% to 17% at 1.12MBS for about a minute or so and then it slowly dropped down to 0MBS again..

 

 

Message 3 of 18 (683 Views)

Re: Cannot Download Sims 4 MacBook off Origin

Hero

Try opting in Safe Mode Downloading in Origin then

 

SafeModeDownloading.jpg

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 4 of 18 (681 Views)

Re: Cannot Download Sims 4 MacBook off Origin

★ Novice

Still did the same thing. Started off fine and then dropped back down to 0MBS???

 

Message 5 of 18 (675 Views)

Re: Cannot Download Sims 4 MacBook off Origin

Hero

Do you have an Antivirus program of Firewall that could be blocking the connection ?

 

Did you try turning your router off and back on ?

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 6 of 18 (657 Views)

Re: Cannot Download Sims 4 MacBook off Origin

★ Novice

@crinrict wrote:

Do you have an Antivirus program of Firewall that could be blocking the connection ?

 

Did you try turning your router off and back on ?



Yes. I have checked both of those things as well as uninstalling and reinstalling Origin AND cancelling the download and then restarting it..... It is still doing the same thing.

Message 7 of 18 (639 Views)

Re: Cannot Download Sims 4 MacBook off Origin

Hero

Really don't know then.

 

I'll see if a mac helper can help you further

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 8 of 18 (612 Views)

Re: Cannot Download Sims 4 MacBook off Origin

Champion

Have you rebooted your computer? It may still be trying to do something that didn't completely stop. Make sure you are not running any other programs while you download the Sims 4.

CCP Champion Banner - Blue.png

Message 9 of 18 (604 Views)

Re: Cannot Download Sims 4 MacBook off Origin

★ Novice

Yep. Cancelled the download, quit Origin, restarted my computer, reopened Origin, started the download, worked for 30 seconds at 1,10MBS, then dropped down to 0MBS AGAIN with no other program running or open.

Message 10 of 18 (594 Views)
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