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Can't find External Hard Drive in Origin MAC

by Majrolein
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Can't find External Hard Drive in Origin MAC

★★★ Novice

Hi guys!

Normally I would look within existing topics to find an answer to my question, but it seems that I am the only one having this problem.
So, I would like to install TS4 on my external hard drive (Seagate Expansion Portable Drive 1 TB). I uninstalled the game in Origin and wanted to download it again, but now onto the external hard drive. However, when I try to select the external hard drive as install location, I can't find it. The external hard drive is connected, and I can find it through the macOS finder, but not within Origin. I added two screenshots to show what I mean.


Is there someone who could help me with my problem?

Thanks in advance 😄

Message 1 of 46 (8,273 Views)

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Re: Can't find External Hard Drive in Origin MAC

[ Edited ]

@Majrolein 

 

Ok, we can work round that:

 

  1. In Origin > Installs & Saves > Game Library Location click on Change Folder 
  2. In the left side click on Computer then double click on the '/' that appears next to a picture of your hard drive in the right side. You should see four folders in the right now - Applications, Library, System, Users.
  3. In the field at the bottom, where it says Directory, type in /Volumes/[the name of your external] then hit Enter. For example, my external is called Backup and shows Backup when plugged in in Finder, so the file path is /Volumes/Backup.
  4. The window will disappear and reappear again but you may not see your external. That's ok, quit Origin then reopen it. You should get a Gatekeeper message popping up asking for Origin to have permission to access files on a removable volume. Just click Ok.
  5. Now repeat steps 1 to 3 and you should see the contents of your external in the window.

Let me know how you get on Standard smile

 

(Thanks to @MaxisJoe for these instructions in a thread in the Origin forum)


The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
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Message 8 of 46 (8,159 Views)

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Re: Can't find External Hard Drive in Origin MAC

@Majrolein

Is it correctly formatted? Open Disk Utility and select the drive, what is the format?

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
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Message 2 of 46 (8,257 Views)
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Re: Can't find External Hard Drive in Origin MAC

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@Bluebellflora

 

It says "Format: Mac OS Extended (Journaled)"

Message 3 of 46 (8,250 Views)
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Re: Can't find External Hard Drive in Origin MAC

@Majrolein

Thanks. You need to reformat as FAT32 and then Origin should recognise it.

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
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Message 4 of 46 (8,246 Views)
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Re: Can't find External Hard Drive in Origin MAC

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@Bluebellflora 

 

Thank you for your quick reply! I only see the following formats:

 

APFS

APFS (Encrypted)

APFS (Case-sensitive)

APFS (Case-sensitive, Encrypted)
Mac OS Extended (Journaled)

Mac OS Extended (Journaled, Encrypted)

Mac OS Extended (Case-sensitive, Journaled)

Mac OS Extended (Case-sensitive, Journaled, Encrypted)

MS-DOS (FAT)
ExFAT

 

There is no FAT32..

Message 5 of 46 (8,240 Views)
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Re: Can't find External Hard Drive in Origin MAC

@Majrolein

MS-DOS (FAT). Be aware that it will wipe the drive so move anything you have saved on it to another drive or onto your Mac.

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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Please do not PM me unless I ask you to
Message 6 of 46 (8,227 Views)
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Re: Can't find External Hard Drive in Origin MAC

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@Bluebellflora 

 

I formatted it to MS-DOS (FAT32). But I still can't find it within Origin. It just doesn't show up on the list.

Message 7 of 46 (8,170 Views)
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Re: Can't find External Hard Drive in Origin MAC

[ Edited ]

@Majrolein 

 

Ok, we can work round that:

 

  1. In Origin > Installs & Saves > Game Library Location click on Change Folder 
  2. In the left side click on Computer then double click on the '/' that appears next to a picture of your hard drive in the right side. You should see four folders in the right now - Applications, Library, System, Users.
  3. In the field at the bottom, where it says Directory, type in /Volumes/[the name of your external] then hit Enter. For example, my external is called Backup and shows Backup when plugged in in Finder, so the file path is /Volumes/Backup.
  4. The window will disappear and reappear again but you may not see your external. That's ok, quit Origin then reopen it. You should get a Gatekeeper message popping up asking for Origin to have permission to access files on a removable volume. Just click Ok.
  5. Now repeat steps 1 to 3 and you should see the contents of your external in the window.

Let me know how you get on Standard smile

 

(Thanks to @MaxisJoe for these instructions in a thread in the Origin forum)


The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Please do not PM me unless I ask you to
Message 8 of 46 (8,160 Views)
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Re: Can't find External Hard Drive in Origin MAC

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@Bluebellflora 

 

Thanks, that did the trick!

So if I want to install the game on the external hard drive I have to uninstall it first and then just install it again?

Message 9 of 46 (8,125 Views)
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Re: Can't find External Hard Drive in Origin MAC

EA Staff
@Majrolein Or move the install from your personal Applications folder to the new location, then restart Origin. (Note - I understand that for some people this just works. For me, I had to perform a Repair after the move and Origin restart)
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Please do not send me private messages unless I ask you to. I promise that you will get help faster in the public forum. Thank you.
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