Can't access game after I've saved and exited!

[mermaidcotton1]

Hi I'm wondering if anyone can help me.

I recently re downloaded The Sims 4 onto my Mac after I had to have the Mac fixed a few months ago, everything is working fine when I load up Origin and load up the Sims. Gameplay is totally fine and normal. So I open it and get taken to the homepage but the only option available is to make a new sim, the only button is the big white button with the blue play symbol. So I make a new Sim and then move them into a world and play them for a bit, but the problem comes when I exit the game. Once I have pressed save and exit and exit the Sims, when I load it up again to continue playing the Sim I made before, there is no option to do that, there is only the option to make a new Sim. 

When I press the game menu the option for 'manage worlds' is in grey and can't be clicked, it says 'not available in this mode'. I have checked and I'm not on the tutorial mode but it still says this. I thought it might have something to do with the fact that the folder for the Sims 4 was stored on the iCloud so I moved it from there to my Mac's storage but that still didn't help!

I'm really stuck with what to do, if anyone could help I would really appreciate it!!

Thanks 

[Bluebellflora · Accepted solution]

@mermaidcotton1

Yes, it needs to be in Documents > Electronic Arts > The Sims 4. The link I provided you with has further help at the bottom for disabling iCloud Drive - https://support.apple.com/en-gb/HT206985

[Bluebellflora]

@mermaidcotton1

Your internal storage may be full so iCloud is not storing a backup locally, it is pushing everything to the cloud. How much storage do you have left on your Mac? More info on iCloud and Sims saves is here - https://bluebellflora.com/2017/02/06/sims-3-and-sims-4-not-loading-save-games/

[mermaidcotton1]

Hi thank you for your reply!

I have done what it says in your post but it's still not working! I have taken it out of iCloud but still my games won't save properly

Thanks for your help 

[Bluebellflora]

@mermaidcotton1 

 Please could you click on your saves folder once to select it then go to File > Get Info. Under the General > Where section near the top of the info window please copy and paste the location of your saves folder here. 

[mermaidcotton1]

The saves folder is this: Cloud Drive⁩ ▸ ⁨Documents⁩ ▸ ⁨Documents – MacBook Air⁩ ▸ ⁨Electronic Arts⁩ ▸ ⁨The Sims 4⁩

So looking at that it looks like it's still in my iCloud? I'm not sure then how to take it out of my iCloud and onto my Mac's storage?

Thank you!

[Bluebellflora · Accepted solution]

@mermaidcotton1

Yes, it needs to be in Documents > Electronic Arts > The Sims 4. The link I provided you with has further help at the bottom for disabling iCloud Drive - https://support.apple.com/en-gb/HT206985

[mermaidcotton1]

Thanks so much you're a life saver!!