July 2020 - last edited July 2020
As EA Customer Service is not at all helpful, I have turned to this community to hopefully get some tech support. I currently play the Sims 4 on my MacBook Air running macOS Catalina 10.15.6.
I no longer have enough space on my computer and want to move my game (with all the expansion packs, game packs, etc.) to my external hard drive which I know will be slower, but I need the space. The issues I have been facing are as follows:
1. When I go to My Game Library on Origin and right-click on the Sims 4 game tile, I do not get the option to "Move Game"
2. When I go to Origin's Preferences > Installs & Saves > Change folder for Game Library Location, my external hard drive cannot be found as a location
I have tried, when changing the Game Library location on Origin, manually imputing /Volumes/TheNameOfMyExternalHardDrive as the location, but it says the drive is not mounted - but it is mounted.
If someone could please help me with this, it would be greatly appreciated. You'd think EA would help me figure this out since I'm looking to get more space to buy more packs...
Solved! Go to Solution.
Wow! Amazing! After allowing Full Disk Access to Origin, I manually imputed /Volumes/NameOfMyExternalHardDrive as the location and it worked. So much time spent with EA Help for such an easy fix. Thank you so much.
Back again. For some reason, my external hard drive wasn't mounting on my Mac so I had to erase it. I am now trying to redownload The Sims 4 onto the external hard drive again via Origin, and I am getting this error message when I try to force the location to /Volumes/ExternalHardDrive: "Origin is unable to install games in your chosen folder because the destination drive is not mounted. Please choose another folder."
The hard drive icon shows up on my desktop and when I check Disk Utilities I can unmount the hard drive, so it' seems to be mounted. Origin also has full disk access.
I have tried redownloading Origin and restarting the computer. Any thoughts? Please let me know. Your help is greatly appreciated.
Unfortunately, it did not work. After following the steps and writing /Volumes/ExternalHardDriveName in the directory, I still get the error message saying the external hard drive is not mounted. This is after I wrote /Volumes/ExternalHardDriveName in the directory, the window reappeared, I quit Origin, and then I did not get a gatekeeper message.
Thanks for your input!