Can no longer rotate camera with touchpad?

by meghanjosephine
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Can no longer rotate camera with touchpad?

★★★★★ Novice
Hi everyone,

I’m playing the Sims 4 on my Mac and don’t normally have any issues with my touchpad but today when I opened my game, suddenly I can no longer use two fingers on the touchpad to spin the camera and face another way. I also can no longer click and drag the screen into position.

I’ve tried repairing the game and switching between the sims 3 and 4 cameras but nothing it working and it’s super frustrating, please help!
Message 1 of 11 (6,963 Views)

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Re: Can no longer rotate camera with touchpad?

@meghanjosephine

Didn't you also have an issue with the Origin window not sizing properly?

Can you reset the NVRAM on your Mac and see if that helps? You can find instructions on Apple's site here - https://support.apple.com/en-gb/HT204063

If that doesn't fix it then reinstall your version of macOS from the App Store. Make sure you back up your Mac beforehand but it shouldn't cause any issues. Doing so would rule out any OS issues that may be causing your problems.

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
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Message 2 of 11 (6,946 Views)

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Re: Can no longer rotate camera with touchpad?

@meghanjosephine

Didn't you also have an issue with the Origin window not sizing properly?

Can you reset the NVRAM on your Mac and see if that helps? You can find instructions on Apple's site here - https://support.apple.com/en-gb/HT204063

If that doesn't fix it then reinstall your version of macOS from the App Store. Make sure you back up your Mac beforehand but it shouldn't cause any issues. Doing so would rule out any OS issues that may be causing your problems.

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 2 of 11 (6,947 Views)

Re: Can no longer rotate camera with touchpad?

★★ Novice

My daughter restarted the NVRAM and it worked! We'd tried so many things. Thank you for this!

Message 3 of 11 (6,838 Views)

Re: Can no longer rotate camera with touchpad?

★★ Novice

Hi! We're having the same problem. First we repaired the game, and that worked. Then it happened again and repairing didn't work. It's not the Sims3 camera mode (she's definitely in Sims4 mode). Then we removed the Sims4 folder from EA in Documents, started the game again, and moved a bunch of settings from the old folder into the new folder, and that worked. Then it happened again. That time resetting the NVRAM worked, but then it happened again. We're not sure what to do from here. Any help you can offer is appreciated!

Message 4 of 11 (6,812 Views)

Re: Can no longer rotate camera with touchpad?

@evarosebb

Hummm, if you reset the NVRAM again does it again fix it temporarily?

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 5 of 11 (6,801 Views)

Re: Can no longer rotate camera with touchpad?

★★ Novice

Yes, we just did it again and it is working now. I expect it will stop working again...first world problems. :-)

Message 6 of 11 (6,795 Views)

Re: Can no longer rotate camera with touchpad?

@evarosebb

How interesting Standard smile You don't have any software installed which may be overriding or conflicting with the game and the touchpad controls?

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 7 of 11 (6,763 Views)

Re: Can no longer rotate camera with touchpad?

★★ Novice

I don't think so. What is an example of software that might do that?

Message 8 of 11 (6,756 Views)

Re: Can no longer rotate camera with touchpad?

★★ Novice

Hi again! Those techniques worked before but I'm having trouble again, and I'm wondering if you have any other ideas?

Message 9 of 11 (6,721 Views)

Re: Can no longer rotate camera with touchpad?

@evarosebb

Sorry, didn't see your previous reply Frown

Software which can alter the Trackpad controls may cause the issue. For example, if you use some kind of software that uses the trackpad gestures differently to those intended by the OS.

Do you have an external trackpad/mouse you could try?

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 10 of 11 (6,710 Views)