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[CURRENT ISSUE] sims 3 64 bit & metal keeps crashing?

by daydreamqt
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Original Post

Re: Gam

[ Edited ]

@NW9720  Have you tried playing in windowed mode with all the graphics settings on minimum?  I'm not saying you necessarily need to play like that going forward, but it's a useful test.  And if the game does crash again, please let me know whether it's only when you speed up the game clock or other times as well.

 

When testing, please use a clean Sims 3 folder: move the existing one out of Documents > Electronic Arts and onto your desktop; when you launch the game, a clean folder will spawn with no content.  Don't add anything to it yet.  Load the game to the Main Menu, put it in windowed mode (cmd-enter), turn the settings to the minimum, quit, reload, and see how it goes.

 

Please also let me know whether you've been playing with a pet in the family, and if so, whether it helps to not have one.

 

@Satinisim  With the game on minimum settings, does it ever crash other than when you change the clock speed?  Which packs do you have installed, and do you have a pet in the household?  Please also test in a clean Sims 3 folder, as described above.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 21 of 116 (1,152 Views)

Re: Gam

★★ Apprentice
@puzzlezaddict I will try playing with the graphic settings and get back to you on that one.
I have tried playing with and without a pet and the results were much the same but the game was definitely a lot more 'laggy' than normal with the pet, especially when trying to interact with it
The crashes have been randomly, for example when I try to switch between sims or click on an object. It freezes pretty much every time I change the game clock and I'd guess roughly 1 in 4 of those times that it freezes when changing the speed it ends up crashing, the rest of those times it eventually unfreezes after a few minutes.
Message 22 of 116 (1,122 Views)

Re: sims 3 64 bit keeps freezing

★★★★★ Apprentice
@ThanksTacoo Im having the same problem... The longest time I've been able to play is like 30 mins without crashing, and that's lowering the settings a lot.
Message 23 of 116 (1,113 Views)

Re: Gam

★★ Apprentice

So update: started a new game in a completely new folder, turned down all graphics (eek) but seems to be freezing and lagging a lot less. I made a one sim household (compared to the 2 sims and a dog in the other) which may also be a factor. Going to continue to mess with graphic settings to see if i can get it to a level that is playable but doesn't look completely 2D. Another 'issue' that I noticed and forgot to mention in my first post is to do with the camera controls. Even with edge scrolling off, I literally cannot stop it moving right and left sometimes and the tilting up and down goes the whole way even when I click the button once. Same thing happens when I use the keyboard controls. Don't know if its related to the freezing and crashing but its the only other main issue I've had. Wonder if anyone else who has had the freezing/crashing also has the camera control issues if they could possibly be related..? (I doubt it but it's worth checking)

Message 24 of 116 (1,083 Views)

Re: Gam

@NW9720  The keyboard controls are pretty broken right now.  Please click Me Too and post in this thread:

 

https://answers.ea.com/t5/Technical-Issues-Mac/CURRENT-ISSUE-64-bit-Keyboard-commands-don-t-release/...

 

I haven't heard of the buttons on the UI being similarly affected though.  There has been one report that a different keyboard command (undo or redo) caused a crash in someone else's game, but I think that's it.

 

I don't think you've attached a deviceconfig.log to this thread, so please do now—it'll show your hardware and in-game settings.  You can delete your user and computer names, about 25 lines down, but there's nothing else identifying in that file.

 

@Vibama  Please also attach a deviceconfig, as above, and let us know if there's any pattern to the crashing, for example if you speed up the game clock or load a different lot.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 25 of 116 (1,077 Views)

Re: Gam

★★ Apprentice
=== Application info ===
Name: Sims3
Version:
Build: Release
=== Rating info ===
GPU: 3 GPU Memory: 5 CPU: 1 RAM: 5 CPU Speed: 1400 Threading: 3
Adjusted CPU: 2380 RAM: 8192 Adjusted RAM: 7680 Cores: 4
Card Found in DB: 0
=== Machine info ===
OS version: Mac OS X Version 10.15.5 (Build 19F101)
OS prod type: 0
OS major ver: 10
OS minor ver: 15
OS SP major ver: 0
OS SP minor ver: 0
OS is 64Bit: 1
CPU: MacBookPro15,4
Brand: Intel(R) Core(TM) i5-8257U CPU @ 1.40GHz
Family: 8
Model: 7
Cores: 4
HT: 1
x64: 1
Memory: 8192MB
Free memory: 3182MB

=== Graphics device info ===
Number: 0
Name (driver): Intel Iris Plus Graphics 645
Name (database): Intel Iris Plus Graphics 645 [Found: 0, Matched: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 3ea6, Board: 00000178, Chipset: 0001
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0
Monitor: 00000000
Texture memory: 1536MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 0
=== Options ===
AnimationSmoothing 0
LightingQuality 1
GeneralReflections 0
TextureQuality 2
VisualEffects 1
TerrainQuality 1
EdgeSmoothing 0
ObjectHiding 1
AspectRatio 0
ForceSquarePixels 1
SimQuality 2
TreeQuality 2
DrawDistance 1
MaxActiveLots 1
NumMaxActiveLotOptions 6
AdvancedRendering 1
AudioQuality 1
AudiOopsutputMode 1
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
AmbientLevel 255
FocusMute 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
AmbientMute 0
EdgeScrolling 0
EdgeScrollingWarning 0
SupressOpportunityDialogs 0
SuppressOpportunityDialogsWarningProducts 33445
SimWhileMinimized 0
TwelveHourClock 1
ShowPlacementGrid 0
AutonomyLevel 2
DisableAutonomyForSelectedSim 0
PetAutonomyLevel 2
AgingInterval 2
EnableAging 1
EnableTutorial 1
EnableIntroTutorial 0
EnableTombResets 1
EnableInGameStore 1
EnableTelemetry 1
EnableMemories 1
AgingStageLengthBaby 3
AgingStageLengthToddler 7
AgingStageLengthChild 7
AgingStageLengthTeen 14
AgingStageLengthYoungAdult 21
AgingStageLengthAdult 21
AgingStageLengthElder 17
EnableInteractiveLoading 1
AgingStageLengthPuppy 0
AgingStageLengthDogAdult 0
AgingStageLengthDogElder 0
AgingStageLengthKitten 0
AgingStageLengthCatAdult 0
AgingStageLengthCatElder 0
AgingStageLengthFoal 0
AgingStageLengthHorseAdult 0
AgingStageLengthHorseElder 0
LunarCycleLength 3
LunarPhaseLength 0
EnableLunarCycle 1
EnableLunarPhase 0
EnableStoryProgression 1
EnableVampires 1
EnableWerewolves 1
EnablePets 1
EnableCelebrities 1
EnableFairies 1
EnableWitches 1
EnableHorses 1
EnableOptOutCeleb 0
ReceiveConnectTNS 1
ReceivedDevGift 0
PostFilterFlags 0
RequireLoginBeforeLoad 0
SummerLength 7
FallLength 7
WinterLength 7
SpringLength 7
SummerEnabled 1
FallEnabled 1
WinterEnabled 1
SpringEnabled 1
IsCelcius 0
FogEnabled 1
RainEnabled 1
SnowEnabled 1
HailEnabled 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 0
VideoCaptureTime 60
VideoCaptureHideUI 1
=== Default Options ===
AnimationSmoothing 0
LightingQuality 2
GeneralReflections 1
TextureQuality 2
VisualEffects 2
TerrainQuality 1
EdgeSmoothing 0
ObjectHiding 1
AspectRatio 0
ForceSquarePixels 1
SimQuality 2
TreeQuality 1
DrawDistance 2
MaxActiveLots 1
NumMaxActiveLotOptions 6
AdvancedRendering 1
AudioQuality 1
AudiOopsutputMode 1
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
AmbientLevel 255
FocusMute 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
AmbientMute 0
EdgeScrolling 0
EdgeScrollingWarning 1
SupressOpportunityDialogs 0
SuppressOpportunityDialogsWarningProducts 0
SimWhileMinimized 0
TwelveHourClock 1
ShowPlacementGrid 0
AutonomyLevel 2
DisableAutonomyForSelectedSim 0
PetAutonomyLevel 2
AgingInterval 2
EnableAging 1
EnableTutorial 1
EnableIntroTutorial 1
EnableTombResets 1
EnableInGameStore 1
EnableTelemetry 1
EnableMemories 1
AgingStageLengthBaby 3
AgingStageLengthToddler 7
AgingStageLengthChild 7
AgingStageLengthTeen 14
AgingStageLengthYoungAdult 21
AgingStageLengthAdult 21
AgingStageLengthElder 17
EnableInteractiveLoading 1
AgingStageLengthPuppy 0
AgingStageLengthDogAdult 0
AgingStageLengthDogElder 0
AgingStageLengthKitten 0
AgingStageLengthCatAdult 0
AgingStageLengthCatElder 0
AgingStageLengthFoal 0
AgingStageLengthHorseAdult 0
AgingStageLengthHorseElder 0
LunarCycleLength 3
LunarPhaseLength 0
EnableLunarCycle 1
EnableLunarPhase 0
EnableStoryProgression 1
EnableVampires 1
EnableWerewolves 1
EnablePets 1
EnableCelebrities 1
EnableFairies 1
EnableWitches 1
EnableHorses 1
EnableOptOutCeleb 0
ReceiveConnectTNS 1
ReceivedDevGift 0
PostFilterFlags 0
RequireLoginBeforeLoad 0
SummerLength 7
FallLength 7
WinterLength 7
SpringLength 7
SummerEnabled 1
FallEnabled 1
WinterEnabled 1
SpringEnabled 1
IsCelcius 0
FogEnabled 1
RainEnabled 1
SnowEnabled 1
HailEnabled 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 0
VideoCaptureTime 60
VideoCaptureHideUI 1


Is this the right thing? Thanks for all your help so far!! :D
Message 26 of 116 (1,073 Views)

Re: Gam

[ Edited ]
★★★ Novice

No, It just crash once for the moment I only have seasons and late night so I don't have any pets. I will try to clean the sims 3 folder.

 

Update: it keeps doing the same thing (laggy)

Message 27 of 116 (1,068 Views)

Re: Gam

@Satinisim  I'd still love to see a deviceconfig, so I know what hardware and settings you have.

 

@NW9720  That's exactly the info I was looking for, thanks.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 28 of 116 (1,045 Views)

Re: sims 3 64 bit keeps freezing

★★★ Newbie
@ThanksTacoo mine too and it’s rly annoying cant even play right .
Message 29 of 116 (976 Views)

Re: sims 3 64 bit keeps freezing

@Kianaaaa998  When is your game crashing, and do you notice any other slowdowns, spinning cursors, etc. when you're playing but before you get a crash?  A little more info would be helpful.

 

Please also attach your deviceconfig.log, in Documents > Electronic Arts > The Sims 3.  You'll neeed to manually open the folders; the file won't show up in a search.  You can delete your user and computer names, about 25 lines down, but there's nothing else in that file that can identify you.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 30 of 116 (955 Views)
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