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[CURRENT ISSUE] The Sims 3 - Issues playing on newer (post 2013) Macs

by Bluebellflora
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Original Post

Re: The Sims 3 Won't Work on New Macbook

@shannonlouise7  The version of Origin you're probably referencing is wildly out of date and won't run at all anymore.  Please follow these instructions for manually uninstalling Origin to clear out any related files you find:

 

https://bluebellflora.com/how-to-uninstall-origin-on-a-mac/

 

Then download a new version from here:

 

https://www.origin.com/usa/en-us/store/download

 

Let me know if it doesn't work.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 211 of 218 (501 Views)

Re: The Sims 3 Won't Work on New Macbook

★ Novice

I did, I installed the version that Zoe posted but nothing is happening when trying to launch Origin. 

Message 212 of 218 (500 Views)

Re: The Sims 3 Won't Work on New Macbook

@shannonlouise7  This is what I'm saying, the version you installed is likely completely out of date.  I didn't download it, but that post is four years old.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 213 of 218 (487 Views)

Re: The Sims 3 Won't Work on New Macbook

★ Novice

Ah okay, sorry yeah! I'll try that. 

Message 214 of 218 (485 Views)

Re: [CURRENT ISSUE] The Sims 3 - Issues playing on newer (post 2013) Macs

★★★ Newbie
@puzzlezaddict I followed the steps you described. Installed the patch, still getting the "Unknown error occurred" error. Any suggestions?

The spec is:
MacBook Air (13-inch, 2019)
Processor: 1.6 GHz Intel Core i5
Memory: 8GB
Graphics: Intel UHD Graphics 617

macOS Mojave.
Message 215 of 218 (424 Views)

Re: [CURRENT ISSUE] The Sims 3 - Issues playing on newer (post 2013) Macs

@ecdeveloper  Could you please describe exactly what you did?  There are a lot of different steps you might need to take, depending on hardware and which packs you've installed.  Please list those packs as well, and any you'd like to install but haven't yet.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 216 of 218 (406 Views)

Re: [CURRENT ISSUE] The Sims 3 - Issues playing on newer (post 2013) Macs

★★★ Newbie

Hey @puzzlezaddict , I did a very basic installation of The Sims 3 using the Origin. Haven't installed any packs at this point. Just the very basic game. 

Message 217 of 218 (368 Views)

Re: [CURRENT ISSUE] The Sims 3 - Issues playing on newer (post 2013) Macs

@ecdeveloper  Okay, start by running the Super Pach (digital download version).  The launcher doesn't always do a good job of patching, and letting it patch later may undo other workarounds you need to apply.

 

https://bluebellflora.com/sims-3-manual-super-patch-for-mac-1-67/

 

Then you'll need to edit the game's two .sgr files to add your graphics card.  Instructions for your Intel UHD 617 are here:

 

https://bluebellflora.com/2018/07/24/sims-3-mac-players-i-need-your-help/#Filesconfirmed

 

Follow the instructions in the Readme to add the relevant text to each file, then test.  If you still get an unknown error, let me know.

 

If you get the launcher to open but later see a server error, try this workaround:

 

https://answers.ea.com/t5/Technical-Issues-Mac/Sims-3-quot-Important-Message-There-is-a-problem-conn...

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 218 of 218 (356 Views)
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