Glitching, Crashing, and Performance Issues - The Sims 3

[Primrose24]

Hi,

I've been playing The Sims 3 (base game and cc only) on an iMac, and recently I moved everything to an new iMac. It's the same type and everything, but I also got 5 expansions for Christmas.  I got Supernatural, Pets, Generations, Seasons, and University. The glitches started immediately after download.  There was no cc on the new computer at the time, so it couldn't have been cc. My issue was that I would start a sim in create-a-sim and get finished the face and hair, only to find the clothing all glitches. The face would be on the legs, the pants on the face, it looked awful.  Sometimes it would even turn turquoise looking. I could just click another piece of clothing, and it would go back to normal. But sometimes I could make a sim with no issue, but the second sim would start glitching, and then it would crash. Half the time I couldn't even make it past create-a-sim, it would always crash. The other half, I would get past create-a-sim (with the glitches), but by some luck, it wouldn't crash.  But when I'd normally see the edit relationships page, it would be rainbow looking, and random icons from create-a-sim would be all over the place. By memory, I could find the button and move on to the map view to pick a house. Surprisingly this never glitches, but when I'd pick a house and try to go into build mode, all the icons would be scattered and I wouldn't be able to do anything. I can't use anything on the game, and it crashes all the time. I'm pretty angry that this isn't working on a brand-new computer, and with brand new expansions.

i have uninstalled supernatural, uni, and pets and gotten rid of some custom content (that I had downloaded after the glitches started). But nothing seems to work.  Can I get my money back? Or better yet fix this? Please help.

[Bluebellflora]

@Primrose24

The Sims 3 is not compatible on new iMacs due to the graphic cards not being supported. I've moved your post to this stickied one relating to the issue. Please read the opening post and try the workaround in the links provided.

[applebrynn]

I bought a new macbook pro, mid 2015, with a 2.2 GHz Intel Core i7 processor. I installed the sims 3 on it, along with a few expansion packs, and it runs so painfully slow. It loads up just fine, create a sim is ok, but when I actually play the game it runs at like 0.2 miles per hour, it's very laggy. I had it installed on my previous macbook (around 2012) and it worked perfectly fine. So is my new computer too advanced or something? Is there anyway to make it work?

[Bluebellflora]

@applebrynn

The game is not compatible on your Mac due to the graphics card not being supported. Please read the opening post in the stickied thread on this forum specifically related to newer Macs.

Locking this thread but feel free to post in the above linked one should you need any further help.

[EA_Zoe · Accepted solution]

Hi everyone,

We would like to invite players who are experiencing issues with running The Sims 3 on recent Mac models to download and install this version of Origin:

https://eaassets-a.akamaihd.net/Origin-Client-Download/origin/forum/34349/Origin.dmg

This should help with general compatibility and stability issues.

If you are still unable to launch or play the game after that, please come back to us.

Please note that this solution will not work if the incompatibility issues are due to hardware.

MINIMUM SYSTEM REQUIREMENTS FOR THE SIMS 3

Spoiler

FOR WINDOWS XP

2.0 GHz P4 processor or equivalent 1 GB RAM 128 MB Graphics card with support for Pixel Shader 2.0 The latest version of DirectX 9.0c Microsoft Windows XP Service Pack 2 At least 6.1 GB of hard drive space with at least 1 GB of additional space for custom content and saved games

FOR WINDOWS VISTA

2.4 GHz P4 processor or equivalent 1.5 GB RAM 128 MB Graphics card with support for Pixel Shader 2.0 Microsoft Windows Vista Service Pack 1 At least 6.1 GB of hard drive space with at least 1 GB of additional space for custom content and saved games

For computers using built-in graphics chipsets under Windows, the game requires at least:

Intel Integrated Chipset, GMA 3-Series or above 2.6 GHz Pentium D CPU (Windows Vista), or 1.8 GHz Core 2 Duo (Windows XP Service Pack 3) 0.5 GB additional RAM

ORIGIN REQUIREMENTS FOR WINDOWS PC

The Origin client needs to be able to run on your system in order for you to play The Sims 3. You can download it here. 150MB of available disk space Windows XP Service Pack 2 or later, Windows Vista, or Windows 7 1GHz processor 512 MB RAM

FOR MAC OS X

Mac OS X 10.5.7 Leopard or higher Intel Core Duo Processor 2 GB RAM ATI X1600 or Nvidia 7300 GT with 128 MB of Video RAM, or Intel Integrated GMA X3100. At least 6.1 GB of hard drive space with at least 1 GB of additional space for custom content and saved games This game will not run on PowerPC (G3/G4/G5) based Mac systems, or the GMA 950 class of integrated graphics cards.

ORIGIN REQUIREMENTS FOR MAC

The Origin client needs to be able to run on your system in order for you to play The Sims 3. You can download it here. 150MB of available disk space OS X 10.6.8 minimum Intel Core 2 Duo processor

Windows Supported Graphics cards

NVIDIA GeForce series

FX 5900, FX 5950 6200, 6500, 6600, 6800 7200, 7300, 7600, 7800, 7900, 7950 8400, 8500, 8600, 8800 9300, 9400, 9500, 9600, 9800 G100, GT 120, GT 130, GTS 150 GTS 250, GTX 260, GTX 280, GTX 285, GTX 295

ATI Radeon™ series

9500, 9600, 9800 X300, X600, X700, X800, X850 X1300, X1600, X1800, X1900, X1950 2400, 2600, 2900 3450, 3650, 3850, 3870 4850, 4870

Intel® Graphics Media Accelerator (GMA)

GMA 3-Series, GMA 4-Series

Laptop versions of these chipsets may work, but may run comparatively slower. Standalone cards that are installed in vanilla PCI slots (not PCIe or PCIx or AGP), such as some GeForce FX variants, will perform poorly.

Integrated chipsets such as the ATI Xpress and the NVIDIA TurboCache variants may default to settings that are higher than what would be optimal for them. Graphics settings can be lowered to improve performance.

The NVIDIA GeForce FX series is unsupported under Vista.

MAC OS X Supported Graphics cards

NVIDIA GeForce series

7300, 7600 8600, 8800 9400M, 9600M GT GT 120, GT 130

ATI Radeon™ series

X1600, X1900 2400, 2600 3870 4850, 4870

Intel® Graphics Media Accelerator (GMA)

GMA 3-Series

[Bluebellflora]

@EA_Zoe

Amazing! Thank you so much.

For those of you using this update, please take a moment to provide feedback on this thread. It really helps others and EA. Thanks

[Saige95]

Yes I have a MacBook Air possibly 2013 I can't remember the year of it but sounds right. Well dang and they still haven't found a way to fix this? Sigh-

[Bluebellflora]

@Saige95

Have you read the response and posted solution by @EA_Zoe?

[Saige95]

No. I've never had to use this before so I don't really know where to look and such lol. Didn't see anything posted by them I don't believe.

[Bluebellflora]

@Saige95

It's the second post on this thread, the Accepted Solution. You can also find it two posts above your original one here. Please look at it and try the Origin download linked. Let us know how you get on