January 2016
Hello,
Have you checked out this thread by Bluebellflora? It has a list of troubleshooting you can do that might solve your issue.
January 2016
The game isn't compatible on your Mac unfortunately due to the Intel Iris graphics you have not being supported. There is a stickied thread with a list of affected Macs and links to the workaround to try and fix it yourself on this forum.
January 2016
I have the sims 3 game on my brand new macbook. The game is fully updated but won't open. The only thing I get is the blue start up screen with the green diamond in the center.
January 2016
I downloaded The sims 3 for my brand new MacBook Air but it obviously cant support the program its glitching and freezing how do i go about getting a refund?
January 2016
January 2016
I've moved your post to this thread. Please read the opening post for more information and instructions. Unfortunately the game is not compatible on your new Mac due to the graphics card not being supported.
January 2016
I've moved your thread to this one as it relates to your graphics issue. For refunds you need to contact EA customer support - http://help.ea.com/en/contact-us/new/
January 2016
I start the game from Origin and the star program shows up. When I press the big blue play button it either starts up, but nothing happens, or it says that "the prosess can't start while the game is running. Close the game and try again." HELP!
January 2016
January 2016
Sounds like you have one of the newer Macs that isn't compatible with the game due to the graphics not being supported. Please read the stickied thread on this forum, information and instructions in the opening post.
Locking this thread but feel free to post in the linked thread if you need further help.