Macbook

by clairelynch57
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Original Post

Re: THE SIMS 3, GAME QUITS UNEXPECTEDLY (MAC USER (LATE 2015 MODEL)

★ Apprentice

Hello,

 

Have you checked out this thread by Bluebellflora? It has a list of troubleshooting you can do that might solve your issue. 

 

Sims 3 Mac Troubleshooting

Message 111 of 274 (1,670 Views)

Re: THE SIMS 3, GAME QUITS UNEXPECTEDLY (MAC USER (LATE 2015 MODEL)

@SuezannaJ

 

The game isn't compatible on your Mac unfortunately due to the Intel Iris graphics you have not being supported. There is a stickied thread with a list of affected Macs and links to the workaround to try and fix it yourself on this forum.


The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
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Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 112 of 274 (1,661 Views)

my sims game won't open

★★★ Newbie

I have the sims 3 game on my brand new macbook. The game is fully updated but won't open. The only thing I get is the blue start up screen with the green diamond in the center.

Message 113 of 274 (1,688 Views)

Macbook

★★★ Newbie

I downloaded The sims 3 for my brand new MacBook Air but it obviously cant support the program its glitching and freezing how do i go about getting a refund?

Message 114 of 274 (1,731 Views)

Re: Macbook

Hero (Retired)

@clairelynch57

 

moved to the Mac forums Bluebell will reply as soon as is online

Message 115 of 274 (1,725 Views)

Re: my sims game won't open

@frankenteen3

 

I've moved your post to this thread. Please read the opening post for more information and instructions. Unfortunately the game is not compatible on your new Mac due to the graphics card not being supported.


The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 116 of 274 (2,173 Views)

Re: Macbook

@clairelynch57

 

I've moved your thread to this one as it relates to your graphics issue. For refunds you need to contact EA customer support - http://help.ea.com/en/contact-us/new/


The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 117 of 274 (2,172 Views)

Sims 3 MAC from Origin won't start

★★★ Newbie

I start the game from Origin and the star program shows up. When I press the big blue play button it either starts up, but nothing happens, or it says that "the prosess can't start while the game is running. Close the game and try again." HELP!

Message 118 of 274 (2,150 Views)

Re: Sims 3 MAC from Origin won't start

Hero (Retired)

@ingridvilde95

 

moved to the Mac forums Bluebell will reply as soon as is online

Message 119 of 274 (2,131 Views)

Re: Sims 3 MAC from Origin won't start

@ingridvilde95

 

Sounds like you have one of the newer Macs that isn't compatible with the game due to the graphics not being supported. Please read the stickied thread on this forum, information and instructions in the opening post.

 

Locking this thread but feel free to post in the linked thread if you need further help.


The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 120 of 274 (2,127 Views)