Can't launch sims 3 mac through origin [ Edited ]

[linda_clacy]

Yeah I've tried that but it doesn't work. The same message comes up.

[Bluebellflora]

@linda_clacy

What Mac do you have, one of the ones listed in this thread?

[LaurieWood143]

I'm having the exact same problem, only I don't have a Mac. I really just want to play my game, and I've tried every troubleshoot possible. I've never had this issue before, it just started today.

[mkt0009]

I have not been able to get my sims 3 to launch. I don't have any expansion packs installed currently. I do not have a disk drive, but I was told that I could download the game through Origin, which I did. I also enabled to skip the launcher to see if that worked, but it did not. Here's all the information about my Mac

Version: OS X Yosemite 10.10.5

Processor: 1.6GHz Intel core i5

Memory: 4 GB 1600 MHz DDR3

Graphics: Intel HD Graphics 6000 1536 MB

Someone please help! thank you!

@mkt0009 - I am moving your post to the stickied thread relating to post 2013 Macs which aren't supported in the game. Please try the workaround linked to in the opening post. BluebellFlora.

[linda_clacy]

Early 2015 mac, 11inch

[Bluebellflora]

@linda_clacy

That's the issue. The game is not compatible on your Mac because your graphics card is not supported. Please follow the link on the thread I posted in my previous comment and try the fix.

[Bluebellflora]

@LaurieWood143

This is a Mac specific issue. If you need help please start your own thread with a full DxDiag of your PC.

[linda_clacy]

I tried, but it still doesn't work. Nothing actually comes up just the logo on the dock. Sorry, I think I said the wrong thing. The same error message comes up. But when I launch an expansion pack (High End Loft), a problem report comes up saying it quit unexpectedly. 

[Bluebellflora]

@linda_clacy

Unfortunately because your Mac isn't supported there is no guarantee a workaround will work. If you have just bought the game from Origin you may be eligible for a refund but you would need to contact EA for that - http://help.ea.com/en/contact-us/new/

[Smellielli09]

Hello,

I have recently purchased the Sims 3 and 7 expansion/ game packs (Into the Future, Island Paradise, Late Night, Pets, High end loft stuff, generations and University). I am able to install everything correctly and it doesn't glitch, but when i try to launch the game, the launch page opens but when i press play the program says its already running or the program freezes. I am on a MacBook Air version 10.10.05 and everything is updated but it wont work. I really wont to play the sims because i only have recently purchase it. Please help me. Message me if you need anymore info.

Izy