Sims 4 does not launch in macOS Sierra

[jesslikessims]

I updated to Catalina and everything seems to be mostly okay now. Thanks so much to everyone that has tried to help.

[dzm06]

@jesslikessims So glad you're up and running again! Thanks for letting us know that the macOS update fixed the problem. Happy Simming!

[ParmaViolet87]

@Bluebellflora I have updated to Mojave and it now works! Thanks for your help  

[dzm06]

@ParmaViolet87 Glad you're Simming again! Thanks for confirming!

[HangryYeti]

@dzm06 I wish I could update to Catalina, or Mojave at least. High Sierra is as far as the old girl will go though. Still no luck here :'(

[Bluebellflora]

@HangryYeti

Which exact model Mac do you have?

[HangryYeti]

@Bluebellflora

iMac (27-inch, Mid 2010)
Mac OS High Sierra
3,2 GHz Intel Core i3
16 GB 1333 MHz DDR3
ATI Radeon HD 5670 512 MB

[EA_Mai · Accepted solution]

- Marking this as solution for visibility, we are NOT considering this issue fixed -

Edited:

Thanks for the detailed reports and the information you have been sharing here so far, knowing what you have tried and what systems it's happening on is very helpful!

At the moment, if you are experiencing this issue, a solution would be upgrading your macOS version to High Sierra or newer:

• High Sierra - https://support.apple.com/en-gb/HT208969
• Mojave - https://support.apple.com/en-gb/HT210190
• Catalina - https://support.apple.com/en-gb/HT211683
• Big Sur - through the App Store if compatible with your computer

Spoiler

Hi everyone,

Thanks for the detailed reports and the information you have been sharing here so far, knowing what you have tried so far and what systems it's happening on is very helpful! Thanks also for trying different troubleshooting steps, and for sharing that updating your macOS helps.

We are investigating this, if you are still experiencing this issue, would you share Origin logs with us to help with the investigation? If so, please, follow these steps to get them:

Spoiler

1. If you have been using Origin since you last experienced this freeze, please, open Origin and try to open the game (I know this is going to make you have to shut down your computer, sorry about that)
2. Turn on your computer again and open a Finder window
3. Hit Cmd+Shift+G in the Finder and enter ~/Library/
4. Navigate to Application Support/Origin/Logs to find the Origin logs
5. Right click on the Logs folder and select Compress
6. Upload the file to a file sharing website like Google Drive or OneDrive
7. Send me a direct message with the link to the file. Please, also let me know what issue the error logs are for (especially if you haven't posted in this thread!)

For anyone who hasn't already, if you are getting that exact error, the following information would also be helpful:

• Have you installed The Sims 4 Legacy Edition?: 
• Your Mac: 
• macOS: 
• Graphics card: 
• Processor: 

Thanks once again!

-Mai

[butterflyndaisy]

Hello, I have the same problem. I have downloaded; I also updated my computer yesterday to the latest version. Mac (27-inch, Mid 2010);

2,8 GHz Intel Core i5;

 GB 1333 MHz DDR3;

TI Radeon HD 5750 1024 МB

[pmcomp]

@dzm06 is there a way i can private message you via email?