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Re: S4 Mac Platform Update *Crashing*

by Bluebellflora
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Original Post

Re: S4 Mac Platform Update *Crashing*

★★★★ Apprentice
@brunetttexo Yep... game was working beautifully (at minimum graphics because I have the other bug) until the patch today. Upon logging into the game, I'm informed "A build mode object is not valid for this account and has been removed!' and then CRASHING everywhere crashing!
Message 10 of 268 (5,883 Views)

Re: my game is randomly shutting off

★★ Guide

Playing on a Mac and i can duplicate the same issue...

Message 11 of 268 (6,060 Views)

Game Crashing post update on 11.10.20

★★★ Novice

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? most recent
What expansions, game packs, and stuff packs do you have installed? Almost all of them
Steps: How can we find the bug ourselves? try to play post-update on a Mac
What happens when the bug occurs? the game freezes
What do you expect to see? After today's update the game crashed. Now it freezes and won't load.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Game update on 11.10.20

After today's update the game crashed. Now it freezes and won't load. This is the first time this has happened post-update for me. I have a 2020 MacBook Air. 

Message 13 of 268 (5,884 Views)

Re: Sims 4 Crashing - November Update

★ Apprentice

me too, it's never happened before Frown

Message 14 of 268 (5,859 Views)

Game Crashing after Installing Nov 10, 2020 update

★★★ Novice

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.68.154.1220
What expansions, game packs, and stuff packs do you have installed? All except Journy to Batuu
Steps: How can we find the bug ourselves? Play until the game crashes - the longest I have been able to play before it crashed was 2 hours or so
What happens when the bug occurs? The game crashes
What do you expect to see? The game not to crash
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Nov 10 patch - Origin would not let me start the game without it

Note: I removed all mods and custom content BEFORE installing the patch and have not added them back in

Message 15 of 268 (5,871 Views)

Re: Game Crashing after Installing Nov 10, 2020 update

★★★ Novice

Here is my first crash report

<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>1f9cfcc3d769c7d55faadd09</sessionid><type>crash</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2020-11-10 18:51:54</createtime><buildsignature>Local.Unknown.Unknown.1.68.154.1220-1.200.000.475.Release</buildsignature><systemconfig></systemconfig><categoryid> 0xc4815</categoryid><stack> 0xc4815 0xc0ac6 0x8b032 0x2057be 0x202842 0x201ef9 0x201a14 0x1fc985 0x20414e 0x1f5393 0x6109 0x1b8b</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 1088.72<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xbe7da869<br />Origin Version: 10,5,87,45080<br />Modded: False<br />SystemInfo: Mac OS X Version 10.15.6 (Build 19G2021) GPU: Radeon Pro 555X macOS Metal driver 0.0.0.0<br />(baseaddr) 0x107931000,'The Sims 4' 0x107931000,'The Sims 4' 0x107931000,'The Sims 4' 0x107931000,'The Sims 4' 0x107931000,'The Sims 4' 0x107931000,'The Sims 4' 0x107931000,'The Sims 4' 0x107931000,'The Sims 4' 0x107931000,'The Sims 4' 0x107931000,'The Sims 4' 0x7fff6990f000,'libsystem_pthread.dylib' 0x7fff6990f000,'libsystem_pthread.dylib'(/baseaddr)</contextdata></report>

 

 

And the second

<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>232982a7c7e87fad5fab888a</sessionid><type>crash</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2020-11-11 07:20:45</createtime><buildsignature>Local.Unknown.Unknown.1.68.154.1220-1.200.000.475.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x5e93cf</categoryid><stack> 0x5e93cf 0x5e96f1 0x5e96f1 0x5ebf6f 0x5f7290 0x557e99 0x557b3f 0x19e8705 0x107e83d 0x107df79 0x107deb9 0xfa4585 0xdfaa12 0x3465 0x2112 0x20f1 0xbf2ea 0x9e7f9 0x9e35f 0x9de47 0x82bea 0x81e3e 0x2fabd 0x2f7d5</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 2114.61<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xbe7da869<br />Origin Version: 10,5,87,45080<br />Modded: False<br />SystemInfo: Mac OS X Version 10.15.6 (Build 19G2021) GPU: Radeon Pro 555X macOS Metal driver 0.0.0.0<br />(baseaddr) 0x108fcc000,'The Sims 4' 0x108fcc000,'The Sims 4' 0x108fcc000,'The Sims 4' 0x108fcc000,'The Sims 4' 0x108fcc000,'The Sims 4' 0x108fcc000,'The Sims 4' 0x108fcc000,'The Sims 4' 0x108fcc000,'The Sims 4' 0x108fcc000,'The Sims 4' 0x108fcc000,'The Sims 4' 0x108fcc000,'The Sims 4' 0x108fcc000,'The Sims 4' 0x108fcc000,'The Sims 4' 0x108fcc000,'The Sims 4' 0x108fcc000,'The Sims 4' 0x108fcc000,'The Sims 4' 0x7fff31986000,'Foundation' 0x7fff2f2c9000,'CoreFoundation' 0x7fff2f2c9000,'CoreFoundation' 0x7fff2f2c9000,'CoreFoundation' 0x7fff2f2c9000,'CoreFoundation' 0x7fff2f2c9000,'CoreFoundation' 0x7fff2df48000,'HIToolbox' 0x7fff2df48000,'HIToolbox'(/baseaddr)</contextdata></report>

Message 16 of 268 (5,865 Views)

Re: Game Crashing post update on 11.10.20

Hero
@amiitrip Moving this to the mac forum for troubleshooting

Could you please provide your specs as described here: https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting...

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 17 of 268 (5,811 Views)
0

Re: S4 Mac Platform Update *Crashing*

[ Edited ]

If you are on Windows post here - https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Game-Crashes-after-November-2020-Patch/t...

 

If you are on Console post here - https://answers.ea.com/t5/Technical-Issues-Consoles/PS4-Sims-4-Random-Crashing-Patch-1-33/td-p/97174...


 

To try and help understand what the issue is, and you are on a Mac, please can you provide the following:

 

  • Attach the Config.log file from your Sims 4 folder 
  • If you have a lastCrash report in your Sims 4 folder from the game crashing since updating, please attach it (you may need to open in TextEdit first and just take out the "XML" in the first line before uploading)
  • What exactly were you doing in game when this happened?
  • If there is an error message before the crash please take a screenshot and attach it.

 


The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
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Message 18 of 268 (16,902 Views)

Re: S4 Mac Platform Update *Crashing*

★ Apprentice

@Bluebellflora Hi, thanks for helping. I've attached the config.log file. I was having a birthday party when the game crashed and there was no error message before it crashed. I stupidly deleted the lastCrash report this morning but if it happens again I will attach it.

Attachment
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Message 19 of 268 (5,778 Views)

Betreff: Sims 4 crashing during gameplay after Nov 2020 update

★★★★★ Novice

I also having this Problem. My Game ist Crashing when I try to Change the resolution. I use MacBook Pro ( Retina mid 2015) 

Message 20 of 268 (5,847 Views)
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