Sims 3 expansion packs won't download

[emm957]

I've just downloaded origin on my Mac - OSX El Capitan, and i hit install on both expansion packs and it seemed to download or install them then when i went to click play they both showed up saying download so i hit download and nothing happens, i cant see any active downloads in origin and when i click the sims 3 base game in origin it says that gameplay might be effected due to it downloading but it shows a full green bar and just the % no numbers. I have the latest origin on my mac as i had no choice and they've updated it, origin never supplied me with a product code to put in on my purchase email so i can't do that. i'm getting frustrated as i should have just bought the discs origin doesnt seem to be very good?? Help me out please

[itsmeesaf]

It feels like Origin is always letting me down. Every time I try to download something it never works. I'm on a macbook air and I cannot download or add any of my sims 3 expansions to the queue. And whenever I try to play the Sims 3 it says that a download is still in progress when the download didn't even start. Can someone please help me I really want to play the Sims! 

[Rustybear91]

I recently reinstalled Sims 3 onto my Mac but my expansion packs (Seasons and Pets) are stuck on the Download stage on Origin. The orange "Download" button under the expansion packs are unresponsive when I click on them. I can run the base game fine but I get the message: "Launching this game while a download is in progress can negatively impact gameplay". The green progress bar is full and there is no % shown so it seems that the downloads are complete, but my EP still don't show up in the game.

I've tried uninstalling both Origin and Sims 3 to no avail.

[Bluebellflora]

@4earthworm

Merged your post with this thread.

This seems to be an issue since the Origin update. Please see @EA_Kristi's post above yours and try her suggestions. What version of OS X/macOS are you running?

[Bluebellflora]

@emm957

Moved your thread to this one, please read the opening post.

[crinrict]

Hi @itsmeesaf @Rustybear91 @AmiSol1

I've merged your thread here.

Please refer to the first post for a solution

[skylasrose]

soo frustrated!

i bought the sims 3 base game that came with the extra late night and high end loft expansion packs then bought into the future as well. I've downloaded and installed the base game and can run it no problem but my expansions aren't working! i can download them (downloaded them twice) but it won't go passed there. it says that there are expansion packs ready to install or something but when i go to click the little play button after download nothing happens

I've had two chats with the online help about the issue but they can't seem to figure it out.

[Tishahx]

Okay so, ever since this new update to origin i cannot download any sims 3 games, both expansion and stuff packs. I can redeem my codes for the games, but when i press the download button NOTHING HAPPENS; and when i try to start the game it tells me "Launching this game while a download is in progress can negatively impact gameplay. Are you sure you want to continue?" This is confusing as i cannot access the download manager and it does not tell me that a download has started, underneath the message the download just has a percentage symbol and not an actual number next to it.

I have never had an issue with origin before so this came as a surprise to me. I have updated to the latest OS X software and the latest origin. I have reinstalled my operating system and deleted the cache files from origin. I have reinstalled origin so many times and have also changed the destination of the downloads and NONE OF THESE WORKED, IM ACTUALLY SO FRUSTRATED DJVB;AIERBUVJSBNOLZFGHJLRAWOEHF

If you could find any solution to help me I would be really grateful, thanks  

[roberta591]

@skylasrose moving this post to the sims mac forum.

[Bluebellflora]

@skylasrose

Moved your post to this one. Please read the opening post, this is a known issue which EA are aware of. What version of OS X/macOS are you using?