Problems with first person mode [ Edited ]

[MissLauren28]

Hi, I've been having this really annoying issue with first person mode since the April patch. I can enter first person mode and interact with things fine, however the cursor/mouse is out of sync with the white circle. Meaning, the white circle is stuck in the top left of the screen and doesn't move, and when I click on things while in first person mode, it reads as if I am clicking on things in the centre of the screen, directly in front on my sim. Even when I move the mouse and try to click somewhere else on the screen, it only reads as if I am clicking in the same spot, directly in front of my sim.

Things I have tried to fix this so far are:

• Repairing the game via origin (I've tried this several times)

• Removing mods and CC; the issue was still present with no mods or cc, and after removing mods and CC, I repaired the game again and the problem still remained

• Deleting the localthumbcache.package

• Deleting the onlinethumbnailcache (not the folder itself, just the file within it)

• Deleting the resource package

• Clearing cache

• Restarting my computer
• Updating my computer

• Testing to see if the issue is present in both fullscreen and windowed mode, which it is

• Going to different lots and worlds

• Trying different households and different sims to see if the issue was exclusive to just one sim or household

I really don't know what else to try, or what could be causing this. Is this a bug resulting from the April patch? Is my game broken? Is there anything else I should try to fix this? This issue is hard to explain it words, so I have attached a screenshot of what it looks like at the bottom of this post. In the screenshot, you can see that the door (which is directly ahead of my sim) is highlighted as if my cursor is on it, however the white circle is not on top of it.

Thanks in advance!

https://imgur.com/MvTgpw7

Edited title to take out [current issue], Bluebellflora

[Bluebellflora · Accepted solution]

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Update July 2020 - this issue now appears to be fixed

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@MissLauren28 @AthenaApollos 

Having Retina Display enabled seems to be causing this bug. Please check by going into the game options and unticking the Retina Display box:

[Kookiespring]

I don't know how to fix this, but how did you get in first person mode to begin with? :O

[Bluebellflora]

@MissLauren28 

Yes, the same is happening for me. Could you please provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...

I can reproduce this glitch on:

2017 15” MacBook Pro

3.1 GHz i7 quad core 7th gen. Kaby Lake

16Gb RAM

AMD Radeon Pro 560 4Gb

macOS 10.14.4 Mojave

The glitch does not appear on the following Macs:

Mid-2012 15” MacBook Pro (non-Retina)

2.6 GHz i7 quad core 3rd gen. Ivy Lake

16Gb RAM

NVIDIA GeForce GT 650M 1Gb

macOS 10.14 Mojave Beta (18A371a)

Late-2011 15” MacBook Pro

2.4 GHz i7 quad core 2nd gen. Sandy Bridge

8Gb RAM

AMD Radeon HD 6770M 1Gb

macOS 10.13.6 High Sierra

[Bluebellflora]

@Kookiespring

Shift and Tab whilst in live mode will switch to first person view. Could you try it and see if the little white circle is in the centre of your game window or near the top left corner?

[MissLauren28]

My Mac specifications are:

Operating System (Version): High Sierra 10.13.6

Mac model: Macbook Pro (15-inch, 2018)

Processor: 2.2 GHz Intel Core i7

Memory (RAM): 16 GB 2400 MHz DDR4

Graphics: Intel UHD Graphics 630 1536 MB

I'm glad to hear that it's not just me having this issue, hopefully they'll fix it in the next patch.

[Bluebellflora]

@MissLauren28

Thanks Your Mac also has discrete AMD graphics, please could you state the spec? Instructions are in the link I provided.

[MissLauren28]

Sure, the specs are:

Radeon Pro 555X:

  Chipset Model: Radeon Pro 555X

  Type: GPU

  Bus: PCIe

  PCIe Lane Width: x8

  VRAM (Dynamic, Max): 4096 MB

  Vendor: AMD (0x1002)

  Device ID: 0x67ef

  Revision ID: 0x00e3

  ROM Revision: 113-C980AL-075

  VBIOS Version: 113-C97501P-005

  EFI Driver Version: 01.01.075

  Automatic Graphics Switching: Supported

  gMux Version: 5.0.0

  Metal: Supported, feature set macOS GPUFamily1 v3

[AthenaApollos]

I have the same issue with my Late 2013 13" MBP with Retina. I have Intel Iris integrated graphics.

[SheriGR]

I have tested on my iMac and cannot reproduce the issue. I do not see my mouse's 'white circle' stuck in the upper left corner. Mine seems to be right in the middle of the screen/line of view, and does seem to sync fine with the task selected on the item the circle is choosing/interacting with.

iMac (Retina 5K, 27-inch, Late 2015)
Processor: 3.2 GHz Intel Core i5

Memory: 32 GB 1867 MHz DDR3

Graphics: AMD Radeon R9 M390 2 GB

macOS 10.14.4 Mojave

Per @Bluebellflora's suggestion I re-tested with 'retina display' enabled in my game and was able to reproduce the issue, plus it sometimes creates an odd behavior of a white bar appearing as pictured (when successfully clicking on a 'go here' type area). 

[Bluebellflora · Accepted solution]

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Update July 2020 - this issue now appears to be fixed

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@MissLauren28 @AthenaApollos 

Having Retina Display enabled seems to be causing this bug. Please check by going into the game options and unticking the Retina Display box: