Big black square only in Newcrest world

[badkaven]

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.61.51.1220
What expansions, game packs, and stuff packs do you have installed? Tiny Living, City Living
Steps: How can we find the bug ourselves? Not sure but seems to be after installation of expansion packs
What happens when the bug occurs? Big black screen in Newcrest world
What do you expect to see? No black square
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? No

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Big black square only in Newcrest world

[Bluebellflora · Accepted solution]

@badkaven

No worries, there are other things to try. I went straight for the driver update because it really improves graphics overall in the game.

- Have you repaired the game? Right click on it in your Origin games library and select Repair Game

- If you play around with your in-game graphics options does it make it go away?

[crinrict]

@badkaven Moving this to the mac forum for troubleshooting

Could you please provide your specs as described here: https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting...

[badkaven]

Thank you for moving it.

I am on:

• macOS Sierra version10.12.6
• Macbook Pro (Retina, 15-inch, Late 2013)
• Processor 2.6 GHz Intel Core i7
• Memory 16GB 1600 MHz DDR3
• Graphics NVIDIA GeForce GT 750M 2048MB
                  Intel Iris Pro 1526 MB

----------------------------------------------------------------

NVIDIA GeForce GT 750M:

  Chipset Model: NVIDIA GeForce GT 750M

  Type: GPU

  Bus: PCIe

  PCIe Lane Width: x8

  VRAM (Total): 2048 MB

  Vendor: NVIDIA (0x10de)

  Device ID: 0x0fe9

  Revision ID: 0x00a2

  ROM Revision: 3776

  Automatic Graphics Switching: Supported

  gMux Version: 4.0.8 [3.2.8]
----------------------------------------------------------------

• Playing Normal version of game
• Not running antivirus
• Have already tried repairing game
• Never used mods before, but have downloaded user created content from gallery but is sitting in my library.

[Bluebellflora]

@badkaven

That looks....... horrible! As you're on an older Mac with NVIDIA graphics you may be able to fix it by downloading and installing a better NVIDIA driver that the one your Mac currently uses. Instructions are here - https://bluebellflora.com/manually-update-nvidia-geforce-graphics-drivers-in-os-x/

If you're not comfortable doing it (completely understandable) then you could try updating your macOS to a later version and see if that fixes it.

[badkaven]

@Bluebellflora Yes ... it's obnoxious. But thank you for the tip though it might be a bit too techy for me. I might just have to live with that black square for now.

[Bluebellflora · Accepted solution]

@badkaven

No worries, there are other things to try. I went straight for the driver update because it really improves graphics overall in the game.

- Have you repaired the game? Right click on it in your Origin games library and select Repair Game

- If you play around with your in-game graphics options does it make it go away?

[badkaven]

Yes, the first thing I did was to try and adjust the display settings...windowed..graphics...shadow..etc and then repair game from origin console before posting here. 

I even deleted an app "Be Focused" timer app because I noticed the game and the app(on my toolbar) both flickering when I loaded the game but it didn't help.

[Bluebellflora]

@badkaven

Oh! How did you delete it? There may be files still related to the app in your user and system Library resulting in processes still running if you had it set to always run.

[badkaven]

@Bluebellflora I used the AppCleaner app to uninstall and remove all system files. Oh well..