9/17/2019 update not downloading on Mac

by jrps012
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Original Post

9/17/2019 update not downloading on Mac

★★ Novice

When trying to download the new Sims 4 update, I got this error:

 

Screen Shot 2019-09-17 at 9.08.57 PM.png

-I'm running Mac OS Mojave 10.14.6

-I've already reset Origin

-When I went to Applications/The Sims 4/Contents/MacOS there was only one file there so idk whats going on with that

Message 1 of 6 (472 Views)

Re: 9/17/2019 update not downloading on Mac

@jrps012

Just checked and the GP08 folder is in Applications⁩ ▸ ⁨The Sims 4⁩ ▸ ⁨Contents⁩, not in the Contents ▸ Delta folder. Weird as the others are there and my game is launching fine. Have you moved anything around on your Mac? Or changed settings in Origin?

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
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Re: 9/17/2019 update not downloading on Mac

★★ Novice
@Bluebellflora No, I haven't. :/
Message 3 of 6 (417 Views)

Re: 9/17/2019 update not downloading on Mac

@jrps012

Ok. Could you set up a new user account on your Mac and try to load the pack in Origin in that account?

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
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Re: 9/17/2019 update not downloading on Mac

★★★ Novice
@Bluebellflora I'm having the same issue. I even tried making a new administrative login and is still doesnt work. So weird bc I've never had an issue with my game before
Message 5 of 6 (358 Views)

Re: 9/17/2019 update not downloading on Mac

@Aracelis704

And the Origin reset tool didn't work either? https://help.ea.com/en-gb/help/origin/origin/how-to-reset-origin-on-mac/

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
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