Sims won’t load after new update

[mywokofshame]

@MaxisJoe I just did what you said, it now works but my whole game has disapeared. Everything.

[republic241]

@MaxisJoe yes that’s my game language and still not working.. i’m using my macbook air it’s is a macOS 10.15.3.. and i have Digital deluxe and legacy edition i recently just got the game maybe two days ago.

[kokoniasta]

@MaxisJoe 

changed to Czech language and it didn’t work 

[jenny202194]

---

@MaxisJoe wrote:
@jenny202194In your Origin client please set the Sims' language to English. See if things launch. Then set it back to Français and see if the problem gets resolved. Please let me know if it does.

---

@MaxisJoe Hello ! Thank you for your answer. I did, twice. Didn't work for me unfortunately.. 

[elina_nasimova]

@MaxisJoesame issue!
Worked all fine yesterday
I can't choose any language. my only option is English
I have Mac Mojave 10.14 and a  deluxe edition of sims 4

[blackriary]

Have the same problem. Changing languages, repairing and reinstalling the game and the Origin client didn't help. It worked perfectly before the update today. I'm using macOS Catalina 10.15.4.

[Bluebellflora]

@republic241 @StiggeS

Can you please update Catalina to 10.15.4?

[piktok]

@MaxisJoe Did not work for me

[Ballou2132]

I changed the language and does not work 

[MaxisJoe]

Hey everyone, I'm really sorry this is hitting you, and right when you need a game the most! We're digging into this to really try to see what went wrong. I'll update here as soon as I have more information.

All of you that have tried clicking around on different languages, etc - thanks for trying different things! It's a big help. One thing that would still be useful to know is whether you're launching the game from the Origin client or are double-clicking it from Finder. Did the Origin client return from "finaling" before you double-clicked in Finder?