April 2020 - last edited April 2020
I'm aware this topic is known but could not find a solution to it.
I'm on a fairly recent mac and everything worked perfectly until I clicked on "install new patch". Since, I get this error message: [135dec40:90f690cf:00000075:495f32a0] and can't play anymore.
I have re-installed Origin, re-installed all my downloaded content (available in english only), tried to repair the game... and still the problem isn't solved.
08/04/2020 Update: it seems the game can launch when I click on "Play" from my library > the sims > extension pack > Extension name "play" but it doesn't work if I click on the "main" the sims button.