April 2020
April 2020 - last edited April 2020
Hi everyone,
We have just released a patch to address this issue, please find the patch notes below.
Thanks everyone for your patience while we worked on a fix for this issue.
Hello Simmers,
We have a small but important update to address some critical issues for macOS players. Thank you for your reports and assistance in tracking down, and drawing awareness to these important issues.
Additional Information:
If one of the workarounds from AnswersHQ was applied to get the game going last week, players don’t have to undo it. No additional action is necessary.
April 2020 - last edited April 2020
All - with the release that @EA_Mai mentions above none of the workarounds I've described should be needed any longer. To benefit, you MUST download the update. If you've applied the workaround(s) then you do not need to undo them. You can now properly set the Origin client to your preferred language even if the language is not supported by The Sims 4 (e.g. French (Canada)). Likewise languages supported by The Sims 4 and NOT supported by the Origin client will now work correctly when set through the GUI (you don't need to edit your PLIST to make Czech or Simplified Chinese work!).
Please let us know if you see anything that contradicts the above.
April 2020
I lost all muy stuff and my sims, and all the game that i created
I do all the things you said... put in english my game errase all my stuff!!!
April 2020
April 2020 - last edited April 2020
@kmarango17
Is there an additional folder in your Electronic Arts folder? A new one may have been created when you changed the language. Check in there for your saves etc.
Edit - what @MaxisJoe said
April 2020
After updating the game once again still not working. I tried everything, that was told. Uninstalled the game, then installed it again. Change languages 3 times but none of them worked. So I don't understand what I'm doing wrong with this whole situation?
April 2020
Hi,
Sorry in advance, my English isn't perfect and I don't know if I'll be able to explain things correctly.
Long story short - I've read, I think, everything from this thread, tried everything that I could find here, and my game STILL doesn't work.
I've reinstalled origin, than the game, than removed all the files (origin&sims) and reinstalled everything again (by "all the files" I mean files I knew for sure are origin/sims connected, because I'm no computer wiz, I'm a basic blonde chic, so after reinstalling the game, my saves files and basically everything from the "The Sims 4" folder went back as If I've never deleted it).
Also, I have super slow internet so downloading the game takes about 5 hours. Yes, I'm up since yesterday, reading forum and trying to figure this out
I'm using mods in the game, but atfer second reinstalling I've deleted them completely from the game and my computer. Nothing fancy, very basic mods that all moders are using. But still - with or without them, game doesn't work. If the mods are in the folder, my game ALMOST launches and then crashes. Without mods I immediately see the screen with error at sturt up:
[135dec40:90f690cf:00000075:495f32a0]
I've also checked the plist files (I have two). I THINK they are correct. My languages matches within files and with the language in Origin (Polish, btw).
The only weird thing about them is that one of them is placed in different folder than the second one. I don't know how to explain it, so I'm attaching screenshots so you can see what I mean.
The path for 1 screenshot is:
Macintosh HD -> Biblioteki -> Application Support -> Origin -> ClientInfo.plist
In this "Clientinfo.plist" there is no "string" area that I could change. Only <key>IsBeta</key>.
The path for 2 screenshot is:
Users -> Lenika -> Library -> Application Support -> Origin ->Installer Data -> Sims4_Locale.plist and sims4_setLocale.log.
In the plist and log files I have the same language (pl_PL)
So yeah, please, PLEASE, help me fix this. I just want to be a mermaid and since yesterday I can't
Thank you so much in advance.