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Re: [135dec40:90f690cf:00000075:495f32a0] Updated patch, now can't open game!

by MaxisJoe
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Re: [135dec40:90f690cf:00000075:495f32a0] Updated patch, now can't open game!

★★★ Novice
@xime12pink how did you fix it??
Message 161 of 1,013 (4,823 Views)
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Re: [135dec40:90f690cf:00000075:495f32a0] Updated patch, now can't open game!

★★ Newbie
@MaxisJoe It worked for me ! Thank you so much !!!
Message 162 of 1,013 (4,812 Views)
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Re: [135dec40:90f690cf:00000075:495f32a0] Updated patch, now can't open game!

★★ Novice

My problem was that my Origin was in French but my game in English, simple as that...  Put origin and the game in English and it's working now (yé!)

Message 163 of 1,013 (4,803 Views)
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Re: [135dec40:90f690cf:00000075:495f32a0] Updated patch, now can't open game!

[ Edited ]
EA Staff

I think I've found an easier workaround. Can someone try this please:

 

  1. Launch the Origin client
  2. Go to the Origin preferences and set the language to your preferred language (please let me know if it was not set to English), and see the special note below
  3. Restart the Origin client to "apply" the language change
  4. Go to the Sims 4 page page in "My Library"
  5. Make sure The Sims 4 is set to the SAME language you set the Origin client to
  6. Click the gear and select "Repair"
  7. Try to launch The Sims 4

NOTE:

If the language in which you want to play appears in The Sims 4's language list, select it for The Sims 4 AND ALSO select it in Origin’s language list (from the Origin Presences panel accessible from Origin -> Preferences or Command+, ). Then “repair” The Sims 4 by opening the game page in the Origin client, selecting the gear icon, and selecting “Repair” from the list. It is critical that the language option you choose for the Origin client be the same language available from The Sims 4's list of languages. If you chose a language NOT from The Sims 4's list then the game will continue to not work.

 

These language options are known to not work (they are available in the Origin preferences but not The Sims 4's language list) and should NOT be selected from the Origin preferences:

 

François (Canada)
Español (México)
Thai

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I am an employee of EA.

Please do not send me private messages unless I ask you to. I promise that you will get help faster in the public forum. Thank you.
Message 164 of 1,013 (4,798 Views)
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Re: Error[135dec40:90f690cf:00000075:495f32a0]

★★ Newbie
@MaxisJoe it doesn't work
Message 165 of 1,013 (4,791 Views)
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Re: [135dec40:90f690cf:00000075:495f32a0] Updated patch, now can't open game!

★★★★★ Newbie

Hi! I followed these steps 

 

In Finder pull down the "Go" menu and select "Library"
In the folder that opens find and open the "Application Support" folder
Inside THAT folder find the "Origin" folder

Then you will find a folder "Installer Data" and there you will find the file "1011164.plist"

Open this file and look for a line that says "<string>en_US</string>". Replace that one with the line you copied

 

And that's it! :D

Message 166 of 1,013 (4,783 Views)
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Re: [135dec40:90f690cf:00000075:495f32a0] Updated patch, now can't open game!

★★★ Newbie

Je suis sous MacOs High Sierra

Je suis allée dans mon finder sur le bureau , ensuite tu dois aller dans l'onglet Aller et puis appuyer sur SHIFT et tu verras apparaitre la bibliothèque. 

Message 167 of 1,013 (4,773 Views)
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Re: [135dec40:90f690cf:00000075:495f32a0] Updated patch, now can't open game!

★★★ Novice
@MaxisJoe will repairing mess up my saves?
Message 168 of 1,013 (4,772 Views)
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Re: [135dec40:90f690cf:00000075:495f32a0] Updated patch, now can't open game!

★★★★★ Novice
@MaxisJoe still doesn't work Frown
Message 169 of 1,013 (4,754 Views)
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Re: [135dec40:90f690cf:00000075:495f32a0] Updated patch, now can't open game!

EA Staff
@arianelortie and @aimeelambertb, can you try "Update Game" instead of repair?
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I am an employee of EA.

Please do not send me private messages unless I ask you to. I promise that you will get help faster in the public forum. Thank you.
Message 170 of 1,013 (4,510 Views)
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