Help us improve Answers HQ! Take Survey No, Thanks

Re: [135dec40:90f690cf:00000075:495f32a0] Updated patch, now can't open game!

by MaxisJoe
Reply

Original Post

Highlighted

Re: Error: Initialization error at start up

★★★★★ Newbie

I'm having the same problem! please help! Yesterday I played without a problem, but today after the actualization the error appeared. I don't know what to do 

Message 111 of 1,003 (5,055 Views)
Highlighted

Re: [135dec40:90f690cf:00000075:495f32a0] Updated patch, now can't open game!

★★ Newbie

Ok, for some reason I had 2 Application Support folders and the plist files were there. Changing the languages in the code helped!

Thank you.

Message 112 of 1,003 (5,048 Views)
Highlighted

Re: [135dec40:90f690cf:00000075:495f32a0] Updated patch, now can't open game!

[ Edited ]
EA Staff

Here's a solution that is known to work. It's a little technical though. Don't get scared off from it! You can do it.

 

  1. Go to "/User/<user>/Library/Application Support/Origin/Installer Data/" (where "<user>" is your user name on your Macintosh. The "Library" folder may be hidden by macOS. You can easily reveal it though. See: https://answers.ea.com/t5/Technical-Issues-Mac/135dec40-90f690cf-00000075-495f32a0-Updated-patch-now...
  2. Once in "Installer Data" look for files that end in the extension "plist". The file names will be something like: 1011164.plit or 1070252.plist. The exact name will change depending on what edition of The Sims 4 you have along with which Packs you have installed. Open each of these PLIST files. You can use the TextEdit.app in your Applications folder to open these files
  3. Look for "<key>Locale</key>" followed by "<string>en_US</string>" (or some other locale)
  4. Change the "en_US" (or whatever is listed there) to your preferred language. Refer to the list below. The form and case must match exactly
  5. Save the changes to ALL the PLIST files you've changed
  6. Make sure the Origin client GUI is also set to the desired language for both the Origin client (Origin -> Preferences or Command+, ) and The Sims 4 (open the Game Properties, then the  Advanced tab)
  7. Launch The Sims 4. You may also need to perform a "Repair" of The Sims 4 if you still get the error or if The Sims 4 launches but no text is visible

Let me know if this doesn't work.

 

This list is the list of supported languages for The Sims 4:

 

English (US): "en_US"
German: "de_DE"
French (France): "fr_FR"
Russian: "ru_RU"
Polish: "pl_PL"
Swedish: "sv_SE"
Spanish (Spain): "es_ES"
Italian: "it_IT"
Dutch: "nl_NL"
Norwegian: "nb_NO"
Danish: "da_DK"
Finnish: "fi_FI"
Portuguese (Brazil): "pt_BR"
Czech: "cs_CZ"
Traditional Chinese: "zh_TW"
Simplified Chinese: "zh_CN"
Japanese: "ja_JP"
Korean: "ko_KR"

 

You must choose from this list for this change to work. Anything outside of this list will continue to have the problem.

--
I am an employee of EA.

Please do not send me private messages unless I ask you to. I promise that you will get help faster in the public forum. Thank you.
Message 113 of 1,003 (7,582 Views)
Highlighted

Re: [135dec40:90f690cf:00000075:495f32a0] Updated patch, now can't open game!

★★★★★ Newbie

A new update just fix it! yayyy

Message 114 of 1,003 (5,042 Views)
Highlighted

Re: [135dec40:90f690cf:00000075:495f32a0] Updated patch, now can't open game!

[ Edited ]
★★★★★ Newbie

@MaxisJoe  The only thing .plist I have is ClientInfo.plist and this is what it looks. So... I d'ont know what to do...

Message 115 of 1,003 (5,027 Views)
Highlighted

Re: [135dec40:90f690cf:00000075:495f32a0] Updated patch, now can't open game!

★★ Newbie

 

 

I play the game in English, even though I have my Origin in Spanish. I already tried changing it to Spanish and it doesn't work.

 

I was trying to follow the steps to the solution you posted and I have no idea how to fix that, I did everything and I only found a file named "ClientInfo.plist".

 

Message 116 of 1,003 (5,007 Views)
Highlighted

Re: The Sims™ 4: macOS Notarization FAQ

[ Edited ]
★★ Novice

After this new update my TS4 switched to English. I had it in Czech before and I cant switch it back. I tried to change language through Origin but even though i picked Czech, it is still in English. Can you help me, please?

 

Message 117 of 1,003 (4,647 Views)
Highlighted

Re: [135dec40:90f690cf:00000075:495f32a0] Updated patch, now can't open game!

★★★ Novice

im having a similar issue. i just updated my game with the newest patch and now my game keeps crashing. it has a weird loading screen as well. it gets up to selecting a save to play, and when its loading into the save it crashes everytime.

Message 118 of 1,003 (4,974 Views)
Highlighted

Re: Error: Initialization error at start up

★★★★ Novice
@yourmadhouse Hey, how did you do that? Did you lose your progress??
Message 119 of 1,003 (4,940 Views)
Highlighted

Re: Error: Initialization error at start up

★★ Newbie

Omg!!! I deleted the installer data folder and it's works!!!!

Message 120 of 1,003 (4,905 Views)
Twitter Stream