Computer Freezing [ Edited ]

[alexandrafrisk]

Hello, I have a question. I recently bought a new computer (macbook air) and downloaded the origin and my sims games. But I can only play for a few minutes and then the computer hangs so I have to turn it off forcibly. Then I uninstalled the original and downloaded it again. But now I can not open the original because it says that another user is using it? Do I have to uninstall my sims games as well as origin? Anyone want to help me? Looking forward to playing.

[Admin - updating thread title to reflect issue and for search results]

[Bluebellflora]

@alexandrafrisk

Does your new Mac have an M1 chip?

[Bluebellflora]

@Timtjstul @madelaineprovinc

Please see the solution on page one of this thread. You need to enable vsync.

[alexandrafrisk]

Yes i bought the MacBook Air with m1-chip. Could that be the reason?

[Bluebellflora]

@alexandrafrisk

Yep. Please see the solution page one of this thread and enable vsync.

[niyaaaahh]

Same here. New M1 MacBook Air!

[Timtjstul]

Turning on Vertical Sync in setting worked for me! Thanks! 

[hannahhdianne]

I’m having the exact same issues, no mods, no cc, installing and such. But nothing is working. I’m so frustrated with having to completely power down my mac and turning it back on to be able to access anything. It freezes when I try to change a sims physical features and then I’m unable to click or do anything on my Mac at all. 

[Brownsingr]

Hey, so I just got a new laptop, the new MacBook Pro 13" and when I load the sims 4, it starts for a while and then crashes. This is the first time I'm opening the game but I was able to get the crash text. Can anyone help me figure out what the issue is? 

Here's a link to the crash text. https://codebeautify.org/htmlviewer/cb58245a

[EA_Illium]

Hey @Brownsingr, Can you try running a Repair via Origin and see if this continues? Also to check do you have any mods?