February 2021
February 2021
Here is the error code information I receive after 60seconds of entering the game and the information regarding my MacBook Pro graphics card specifications are at the bottom of the report. I am not a very tech-savvy person when it comes to these things but I followed the tips suggested in the initial post regarding disabling automatic graphics switching and the graphics settings for the game:
Date/Time: 2021-02-15 22:09:03.605 -0500
OS Version: macOS 11.2.1 (20D74)
Bridge OS Version: 5.2 (18P4346)
System Integrity Protection: enabled
Crashed Thread: 22
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000001bca02c08
Exception Note: EXC_CORPSE_NOTIFY
Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [9753]
Logical CPU: 6
Error Code: 0x00000004 (no mapping for user data read)
Trap Number: 14
VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 256K 2
Activity Tracing 256K 1
CG backing stores 4032K 6
CG image 216K 10
CoreAnimation 112K 10
CoreGraphics 12K 2
CoreUI image data 928K 9
Foundation 16K 1
Image IO 16K 4
Kernel Alloc Once 8K 1
MALLOC 272.3M 92
MALLOC guard page 32K 8
MALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated)
STACK GUARD 56.1M 35
Stack 26.3M 35
VM_ALLOCATE 2.0G 392
__CTF 759 1
__DATA 18.1M 339
__DATA_CONST 12.5M 185
__DATA_DIRTY 572K 104
__FONT_DATA 4K 1
__LINKEDIT 495.4M 24
__OBJC_RO 60.6M 1
__OBJC_RW 2449K 3
__TEXT 273.5M 346
__UNICODE 588K 1
mapped file 167.9M 45
shared memory 52K 7
=========== ======= =======
TOTAL 3.7G 1666
TOTAL, minus reserved VM space 3.3G 1666
Model: MacBookPro16,1, BootROM 1554.80.3.0.0 (iBridge: 18.16.14346.0.0,0), 6 processors, 6-Core Intel Core i7, 2.6 GHz, 16 GB, SMC
Graphics: kHW_IntelUHDGraphics630Item, Intel UHD Graphics 630, spdisplays_builtin
Graphics: kHW_AMDRadeonPro5300MItem, AMD Radeon Pro 5300M, spdisplays_pcie_device, 4 GB
Memory Module: BANK 0/ChannelA-DIMM0, 8 GB, DDR4, 2667 MHz, SK Hynix, -
Memory Module: BANK 2/ChannelB-DIMM0, 8 GB, DDR4, 2667 MHz, SK Hynix, -
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x7BF), wl0: Sep 11 2020 17:01:15 version 9.30.440.2.32.5.61 FWID 01-1d69e4b4
Bluetooth: Version 8.0.3d9, 3 services, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB 3.1 Bus
USB Device: Apple T2 Bus
USB Device: Composite Device
USB Device: Touch Bar Backlight
USB Device: Touch Bar Display
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Headset
USB Device: Ambient Light Sensor
USB Device: FaceTime HD Camera (Built-in)
USB Device: Apple T2 Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 63.3
Thunderbolt Bus: MacBook Pro, Apple Inc., 63.3
February 2021
Beware of hardware failure. I believe that the 16" MBP has a serious heat dissipation problem, causing component failures. After I had it for a year, the Apple store did some quick tests and verified I had some bad memory. This resulted in a logic board replacement (includes RAM, SSD, CPU, GPU, basically the guts of the machine). Two months later I sent it in again and they did the same thing. I recommend that if you can afford Apple Care you should get it. This is the first time I have ever done so.
February 2021
February 2021
I play with my laptop on an elevate/ angled laptop stand (with a cut-out in the middle) off to the side. I keep the lid open with a bunch of Activity Monitor windows open to keep an eye on things.
They have replaced my logic board twice. The second time two months after the (bad-RAM) first. I've been assured by a senior tech advisor that they would test it for failure before replacing it and they test it again before shipping it back. So, either:
Perhaps the bugs we experience are causing a failure in some of the safeties built into the system?
At least I am problem free playing within a VM with the Metal API disabled.
February 2021
February 2021
I didn't pickup in person, this was all done on the phone and through the mail (my local Apple store was closed due to COVID).
No "reason" was stated for changing out the logic board either time. The Product Repair Summary page that was included on the second return lists as Symptom: Transaction in Store Applies to Touch ID button. That's the closed to an explanation
I don't know what they mean by "in Store", I never visited an Apple store for this second replacement. Note that the Touch ID Board was replaced both times.
February 2021
March 2021
Yes, okay!
I am playing the regular version of the game, NOT Legacy. I have not downloaded any mods, either. I am not running any antivirus.
I have already repaired the game in Origin multiple times. I have also disabled Origin in game, and turned graphical settings to the lowest possible value. I have also tried moving the Sims 4 folder to my desktop so the game could generate a new one, though the issue still persists in the new save as well.
March 2021