Model Name: MacBook Pro
Model Identifier: MacBookPro16,1
Processor Name: 6-Core Intel Core i7
Processor Speed: 2.6 GHz
Number of Processors: 1
Total Number of Cores: 6
L2 Cache (per Core): 256 KB
L3 Cache: 12 MB
Hyper-Threading Technology: Enabled
Memory: 16 GB
System Firmware Version: 15220.127.116.11.0 (iBridge: 18.16.13030.0.0,0)
Serial Number (system): C02D6088MD6V
Hardware UUID: 6533083B-757B-5133-B645-B57B76C3F03B
Provisioning UDID: 6533083B-757B-5133-B645-B57B76C3F03B
Activation Lock Status: Enabled
(as a note, it used to work just fine. I even had a sims university on it. I then installed city living and parent hood and it started crashing. Now, Ive already redownloaded my sims, disabled all my game extensions so its purely the base game, and its still crashing basically everytime I save or sometimes when its just loading onto my lot.) please help. This computer is only 5 months old. another thing to note is that my floor is missing so it looks like the sky and there are weird giant 2d black triangles in random places. Sometimes when I open a large lot, and when my position of camera is in a certain area, I get these lazer looking glitches on my screen. Both the floor issue, traingle issue, and laser issue does not affect gameplay.
December - last edited December
I have been playing Sims 4 on a MacBook Pro for about a year. I have all of the packs and I normally use some mods (mostly MC Command Center and UI Cheats). My two daughters both play on MacBooks as well with all of the packs and they use the same mods as I do without any issues.
My game has been repeatedly crashing for several months now and it has been more frequently in the past few weeks. I have tried deleting the game and reinstalling, repairing my game, generating a new EA and Mod folder, and removing all of my mods, but the game is still crashing.
When the game crashes, the screen freezes and the rainbow circle appears as my cursor while the game attempts to load. Then, the game crashes with tiny white horizontal lines across the screen.
In addition to this issue, sometimes when I open up my game, entire save files will be missing from my game and my Saves folder.
Hello. I have a problem with The Sims 4. if I try to go to the “torendi tower penthouse” lot, the game crashes. i tried to clear origin cache and even uninstall and reinstall the game but nothing to do. I state that I have no mod or custom material. what should I do? (I apologize for any spelling errors but I used Google translate to write in English)
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
January - last edited January
Playing smoothly for 4 hours. Went to switch to different household (Landgraab) and the household had some graphic glitches, most of the floor was green with some graphic glitches then after a couple minutes the entire game crashed. Game keeps crashing every time I restart it. Don’t have any mods on this game, laptop only 1 month old. In my 20 years of playing rarely had any issue like this and any issue was usually due to mods. Attaching “Last crash” file from EA folder that popped up in there. Can also try game again and record and post video. Please help
info on my MacBook Pro :
macOS Catalina 10.15.7
processor 2.4 GHz 8-Core Intel Core i9
AMD Radeon Pro 5500M 8 gb
intel UHD graphics 630 1536MB
January - last edited January
thank you! I tried disabling the auto graphics switching but didn't work. I re-installed the game and now when I turn it on I'm stuck at the "new game, load game" screen because my mouse turns to a zoom in mouth instead of regular cursor. So wacky! I looked at page 1 of the thread you moved me into and it is very helpful. I've been holding off on updating my iOs to Big Sur on my laptop due to privacy issues but decided to bite the bullet and currently updating.. I hope that helps fix all the issues. Thank you!!