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Re: Problems With MacBook Pro 16"

by RouenSims
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Original Post

Re: Problems With MacBook Pro 16"

[ Edited ]
★★ Guide

@BluebellfloraI tried playing with online access disabled this time. The fresh save crashed immediately. But Origin is still acting like it's running, even though I can't see it.

Message 451 of 529 (102 Views)

Re: Problems With MacBook Pro 16"

★★ Guide
@Bluebellflora Since Origin has been acting so weird, I tried changing a bunch of Origin settings and updating Origin. The fresh save immediately crashed.
Message 452 of 529 (98 Views)

Re: Problems With MacBook Pro 16"

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@Bluebellflora This time I tried randomly changing some game settings. The game immediately crashed.
Message 453 of 529 (97 Views)

Re: Problems With MacBook Pro 16"

[ Edited ]
★★ Guide

@BluebellfloraI changed gfxCardStatus back to Dynamic Switching. I changed a bunch of Origin settings. I removed the Saves folder and the Tray folder so the game would generate new ones. I repaired the game after doing all of those steps. I created a fresh Sim and had him go to the area where I've been doing all of the testing: in front of Planet Honey Pop. Everything seemed fine. But when I exited, I got the same message that the game had quit unexpectedly, and Origin is still not closing properly.

 

I've had problems previously with the Library in game. Could this problem be related to that? Once it disappeared for no reason. The second time, it got corrupted when I transferred my files to the new computer. The News feed in the Gallery often does not display.

 

I am playing on a brand new computer, so there is almost nothing on it that could possibly interact with the game in any ways to cause this problem. I did install Chrome though.

 

Here is the most recent crash report:

 

<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>22806c0a57cb64d6600c979d</sessionid><type>crash</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2021-01-23 21:42:24</createtime><buildsignature>Local.Unknown.Unknown.1.70.84.1220-1.200.000.485.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x79bf</categoryid><stack> 0x79bf 0x10884ee 0xde4367 0xfb16fd 0xe0897b 0x3cd3 0x27be 0x76fec 0x11289b 0x11280f 0x47bde 0x9abe 0x2e75da 0x28c1 0xa150f 0x9a90d 0x9a3e8 0x99f42 0x8057f 0x7f6ce 0x316d0 0x314cc 0x311ef 0x3ede9</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 162.19<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0x1994745<br />Origin Version: 10,5,91,46291<br />Modded: False<br />SystemInfo: Mac OS X Version 10.16 (Build 20C69) GPU: AMD Radeon Pro 5500M macOS Metal driver 0.0.0.0<br />(baseaddr) 0x7fff20201000,'libobjc.A.dylib' 0x105ae7000,'The Sims 4' 0x105ae7000,'The Sims 4' 0x105ae7000,'The Sims 4' 0x105ae7000,'The Sims 4' 0x105ae7000,'The Sims 4' 0x105ae7000,'The Sims 4' 0x7fff203e1000,'CoreFoundation' 0x7fff203e1000,'CoreFoundation' 0x7fff203e1000,'CoreFoundation' 0x7fff203e1000,'CoreFoundation' 0x7fff2118e000,'Foundation' 0x7fff22c3f000,'AppKit' 0x105ae7000,'The Sims 4' 0x7fff2118e000,'Foundation' 0x7fff203e1000,'CoreFoundation' 0x7fff203e1000,'CoreFoundation' 0x7fff203e1000,'CoreFoundation' 0x7fff203e1000,'CoreFoundation' 0x7fff203e1000,'CoreFoundation' 0x7fff286b4000,'HIToolbox' 0x7fff286b4000,'HIToolbox' 0x7fff286b4000,'HIToolbox' 0x7fff22c3f000,'AppKit'(/baseaddr)</contextdata></report>

Message 454 of 529 (240 Views)

Re: Problems With MacBook Pro 16"

★★ Guide
@Bluebellflora I quit gfxCardStatus, since the crashing got worse after downloading it. I opened the most recent save and had my Sim travel to Brindleton Bay. Then I exited. I did not get the message that the game had quit unexpectedly, but Origin still did not close properly.
Message 455 of 529 (234 Views)

Re: Problems With MacBook Pro 16"

[ Edited ]
★★ Guide

@BluebellfloraI reopened the same save and exited while the Sim was in front of Planet Honey Pop. When I exited the game, I got the message that the game had quit unexpectedly.

 

This is my system graphics: 

AMD Radeon Pro 5500M 8 GB

Intel UHD Graphics 630 1536 MB

 

I reopened the game and toggled between full-screen and windowed displays several times. Before I could play the game at all, it crashed, and Origin did not close properly.

 

It appears that iCloud Drive has not yet been enabled on this device.

 

I have never had any problems with this device other than issues with The Sims.

 

It's annoying me that the tab on my browser shows that the title of this issue says that it is Solved. Should I post in another thread? I don't want EA to think this problem is actually Solved. Even the workarounds don't work. Can we at least remove the Accepted Solution status?

Message 456 of 529 (232 Views)

Re: Problems With MacBook Pro 16"

@RouenSims

Don't worry about the thread saying it's solved, it's not. The title clearly has WORKAROUND in it which is more important at this point because the marked solution is a workaround that has helped most players. This thread is far more useful with everyone posting in it who has the same issue, because it is all the same problem - there is something not working properly with the game on 16" MacBook Pros which have specific GPUs.

46 pages in and everyone is still reporting the same issues - repeated crashing and glitching and San Myshuno is the most problematic world on these model Macs. All the info you provide is really helpful and if you find a workaround that works for you please post it to help others Standard smile

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
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Message 457 of 529 (205 Views)

Re: Problems With MacBook Pro 16"

★★ Guide
@Bluebellflora I'll be sure to share anything that might be helpful. Standard smile
Message 458 of 529 (198 Views)

Crash when chosing build mode

★★★★★ Novice

I did the recent update and added a new expansion pack (Romantic Garden). Yesterday I got weird glitches with a giant black triangle from the ceiling to the floor in build mode when I spin the property to a view from the left side. Eventually the game crashed last night. When I tried to get back on today the menu loads, the map loads but it lags out after you chose a property for build mode, then crashes. Will still run on game play (not build) but is lagging a bit when it loads the game.

 

I'm running w more than enough everything for specs so it's not a hardware issue. Tried running a repair on the game a few times. Tried complete shut down and restart too. [Macbook pro 2019 2.4 GHz 8-Core Intel Core i9 AMD Radeon Pro 5500M 8 GB Intel UHD Graphics 630 1536 MB]

 

The only thing that seems to remotely address this that I could find here was a thread about how some expansion packs were glitchy due to some changes by Apple in April '20. Got me wondering if the install of Romantic Garden was the problem? Replies seemed to indicate I needed to delete EVERYTHING and reinstall. Hoping that is not the fix?

 

Thanks!

Message 459 of 529 (151 Views)

Re: Problems With MacBook Pro 16"

[ Edited ]
★★ Guide

@Bluebellflora I tried doing some research into these MacBooks crashing in general. All the people who commented had the 32GB memory option. I have the 32GB memory option too. I wonder if that might be a clue -- something about the memory causing trouble?

 

Edit: The memory thing may be irrelevant. I think I'm onto something else now! I had the resolution set at a lower level than the native resolution. I changed the game resolution to 3072x1920, moved my Sim around for a minute, and then exited while he was in San Myshuno. The game exited properly, and Origin exhibited no weird behaviors at all!

 

Edit: I went back into my original save, and the game still crashed in the Fashion District. However, Origin is now acting as expected.

 

I recommend changing the resolution as a possible solution for some people.

 

 

Message 460 of 529 (173 Views)
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