Help us improve Answers HQ! Take Survey No, Thanks

Re: Torendi tower penthouse bug

by Bluebellflora
Reply

Original Post

Re: Torendi tower penthouse bug

[ Edited ]
★ Apprentice

@crinrict hi, sorry for the delay but i haven't played The Sims 4 these days. I just tried to go to the torendi tower penthouse lot in another empty save and it still gives me problems (this time the game did not close but strange black spots and colored lines appeared on the display that seemed to be harmful). as for the last crash txt here's to you

Message 421 of 544 (293 Views)

Re: Torendi tower penthouse bug

★ Apprentice
@crinrict<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>5b8c39904e59572e5ff1e32d</sessionid><type>crash</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2021-01-03 22:52:39</createtime><buildsignature>Local.Unknown.Unknown.1.69.59.1220-1.200.000.481.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x7997</categoryid><stack> 0x7997 0x7399 0x10ea13c 0x1085fee 0xde0e27 0xfae19d 0xe0543b 0x3c83 0x276e 0x7980f 0x797a3 0x79718 0x79384 0x494fd 0x489a9 0x9786 0x30efe8 0x2871 0xbf2ea 0x9e7f9 0x9e35f 0x9de47 0x82bea 0x81e3e</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 18467.49<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xe8257e62<br />Origin Version: 10,5,90,45798<br />Modded: False<br />SystemInfo: Mac OS X Versione 10.15.7 (Build 19H2) GPU: AMD Radeon Pro 5300M macOS Metal driver 0.0.0.0<br />(baseaddr) 0x7fff6c38e000,'libobjc.A.dylib' 0x7fff6c38e000,'libobjc.A.dylib' 0x10ea4c000,'The Sims 4' 0x10ea4c000,'The Sims 4' 0x10ea4c000,'The Sims 4' 0x10ea4c000,'The Sims 4' 0x10ea4c000,'The Sims 4' 0x10ea4c000,'The Sims 4' 0x10ea4c000,'The Sims 4' 0x7fff335ef000,'CoreFoundation' 0x7fff335ef000,'CoreFoundation' 0x7fff335ef000,'CoreFoundation' 0x7fff335ef000,'CoreFoundation' 0x7fff335ef000,'CoreFoundation' 0x7fff335ef000,'CoreFoundation' 0x7fff35cac000,'Foundation' 0x7fff308a2000,'AppKit' 0x10ea4c000,'The Sims 4' 0x7fff35cac000,'Foundation' 0x7fff335ef000,'CoreFoundation' 0x7fff335ef000,'CoreFoundation' 0x7fff335ef000,'CoreFoundation' 0x7fff335ef000,'CoreFoundation' 0x7fff335ef000,'CoreFoundation'(/baseaddr)</contextdata></report>
Message 422 of 544 (292 Views)

Re: Torendi tower penthouse bug

@filippodiprimio

Are you on a 16" MacBook Pro? They have AMD 5300M GPUs and lots of issues with the game.

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac - | - Current broken Mods List -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 423 of 544 (247 Views)

Re: Sims 4 new game on new MacBook keeps crashing

★★ Novice

My specs:

Processor: 2.3 GHz 8-Core Intel Core i9

Memory: 16 GB 2667 MHz DDR4

Graphics: AMD Radeon Pro 5500M 4 GB, Intel UHD Graphics 630 1536 MB

OS: Big Sur 11.1 (should not be relevant because the issue started with last OS)

 

San Myshuno's Fashion District is basically unplayable. The issue persist already for more than 6 months and reinstalling the game, repairing the game through Origin does not fix the issue. For example, when my sims attend a festival in Fashion District there is huge black polygonal that often covers big chunk of area that requires rotating game camera in order to avoid it. Yesterday I was trying to load ZenView apartment and my game does one of the following

  • Crushes while loading the lot
  • Causes MacBook 16inch to freeze completely and I have to turn it off manually by pressing the button on the keyboard
  • Loads the apartment but there is grey line across the screen (see the screenshot attached to the post)

This happens both with and without mods. I can share lastCrash.txt if it is helpful.

I believe that rest of San Myshuno works more or less and the problem is in Fashion District in particular and I hope there is a way to do something about it.

Message 424 of 544 (201 Views)

Re: Sims 4 new game on new MacBook keeps crashing

★★ Novice

So luckily installing Big Sur ioS update worked. However, now I randomly get the colorful spinning wheel that will freeze up my game and then I get an error from origin saying "Origin is not installed and is required to play your game. Please reinstall Origin. We're sorry an error has occurred."

I've reinstalled Origin 2x now...not sure if this is Sims 4 causing error or Origin. If anyone has or had similar issue please let me know!

Message 425 of 544 (175 Views)

Re: Sims 4 new game on new MacBook keeps crashing

@dockitten

How did you uninstall? Did. you use the reset tool or trash the files manually?

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac - | - Current broken Mods List -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 426 of 544 (179 Views)

Re: Torendi tower penthouse bug

★ Apprentice
@Bluebellflora yes I have. This is the information I can give you...
MacBook Pro (16-inch, 2019)
2,6 GHz Intel Core i7 6 core
16 GB 2667 MHz DDR4
AMD Radeon Pro 5300M 4 GB
Intel UHD Graphics 630 1536 MB
C02CK3W4MD6P
Message 427 of 544 (175 Views)

Re: Torendi tower penthouse bug

★ Apprentice
@Bluebellflora Sorry if I answer you so late but when I read “ Please do not PM me unless I ask you to, I won't reply” I thought that you shouldn't have to answer in any way. I only realized now that pm means in private lol
Message 428 of 544 (169 Views)
Highlighted

Re: Torendi tower penthouse bug

@filippodiprimio

Thanks Standard smile Merged into the 16" MBP thread. Please see the workaround solution on page 1 for further help with disabling graphics switching and suggested 3rd party app help.

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac - | - Current broken Mods List -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 429 of 544 (142 Views)

Re: Torendi tower penthouse bug

★ Apprentice

I'm so sorry but I didn't understand where I should go and look for the solution. would you leave me the link or would you explain it to me? however I have already tried to disable the automatic graphic swiching, iCloud Drive was already disabled, enable vertical sync, repair the game from Origin, uninstall and reinstall it and many other things too but nothing worked ... the game keeps giving me problems (strange black spots and colored lines on the display, unexpected crashes and more ...) I'm desperate and can't take it anymore. I really hope someone will help me as soon as possible.

 

This is my last crash...


<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>6974ef54d740e81b5ffa36e9</sessionid><type>crash</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2021-01-09 23:15:09</createtime><buildsignature>Local.Unknown.Unknown.1.69.59.1220-1.200.000.481.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x1750f</categoryid><stack> 0x1750f 0xe5810 0x10ce39d 0x10cec11 0x73d640 0x10da2b7 0x79f98a 0x73d586 0x1697026 0x169133c 0x169217f 0x10885c0 0x1087dd9 0x1087d19 0xfae295 0xe03c82 0x3be5 0x2892 0x2871 0xa150f 0x9a90d 0x9a3e8 0x99f42 0x8057f</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 531.55<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xbe7da869<br />Origin Version: 10,5,90,45798<br />Modded: False<br />SystemInfo: Mac OS X Versione 10.16 (Build 20C69) GPU: AMD Radeon Pro 5300M macOS Metal driver 0.0.0.0<br />(baseaddr) 0x112c9c000,'AMDRadeonX6000MTLDriver' 0x112c9c000,'AMDRadeonX6000MTLDriver' 0x105e20000,'The Sims 4' 0x105e20000,'The Sims 4' 0x105e20000,'The Sims 4' 0x105e20000,'The Sims 4' 0x105e20000,'The Sims 4' 0x105e20000,'The Sims 4' 0x105e20000,'The Sims 4' 0x105e20000,'The Sims 4' 0x105e20000,'The Sims 4' 0x105e20000,'The Sims 4' 0x105e20000,'The Sims 4' 0x105e20000,'The Sims 4' 0x105e20000,'The Sims 4' 0x105e20000,'The Sims 4' 0x105e20000,'The Sims 4' 0x105e20000,'The Sims 4' 0x105e20000,'The Sims 4' 0x7fff211a0000,'Foundation' 0x7fff203f3000,'CoreFoundation' 0x7fff203f3000,'CoreFoundation' 0x7fff203f3000,'CoreFoundation' 0x7fff203f3000,'CoreFoundation'(/baseaddr)</contextdata></report>

Message 430 of 544 (113 Views)
Twitter Stream