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Sims 4 no floor and can't build rooms since november 2020

by Nickypooface
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Original Post

Re: Still game crash

@cebart73

Platform related as in using the new platform tool in-game (I realise this could get very confusing!).

The solution on page 1 has a link and explanation for the gfxcardstatus app.

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Message 391 of 498 (157 Views)

Building Signature Issue

★★ Novice

About 80% of the time when I click into build mode it crashes the game and breaks the lot. When this happens I'll get a crash report and/or Last Exception file that mentions some kind of build signature issue. This has also corrupted saves. I do have mods but I took them out and it still happens. I also tried reinstalling the game, repairing the game, reinstalling origin, taking all mods/cc out of my folder, letting EA make a new folder and then copying my saves into the new folder. For some reason I'm getting an error when I attach the crash report but here it is: 

 

<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>75f426d827d1aae15fbd9112</sessionid><type>crash</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2020-11-24 23:04:02</createtime><buildsignature>Local.Unknown.Unknown.1.68.156.1220-1.200.000.477.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x9771</categoryid><stack> 0x9771 0x541ec 0x10c454d 0x10c61c4 0x15db56b 0x10d0467 0x15da9d6 0x15c6b6d 0x15ab2b4 0x15f3379 0x16101d6 0x160a4ec 0x160b32f 0x107e770 0x107df89 0x107dec9 0xfa4585 0xdfaa12 0x3435 0x20e2 0x20c1 0xbf2ea 0x9e7f9 0x9e35f</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 79.71<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xbe7da869<br />Origin Version: 10,5,88,45577<br />Modded: False<br />SystemInfo: Mac OS X Version 10.15.6 (Build 19G2021) GPU: AMD Radeon Pro 5300M macOS Metal driver 0.0.0.0<br />(baseaddr) 0x7fff25ea1000,'AMDRadeonX6000MTLDriver' 0x7fff25ea1000,'AMDRadeonX6000MTLDriver' 0x10dc5e000,'The Sims 4' 0x10dc5e000,'The Sims 4' 0x10dc5e000,'The Sims 4' 0x10dc5e000,'The Sims 4' 0x10dc5e000,'The Sims 4' 0x10dc5e000,'The Sims 4' 0x10dc5e000,'The Sims 4' 0x10dc5e000,'The Sims 4' 0x10dc5e000,'The Sims 4' 0x10dc5e000,'The Sims 4' 0x10dc5e000,'The Sims 4' 0x10dc5e000,'The Sims 4' 0x10dc5e000,'The Sims 4' 0x10dc5e000,'The Sims 4' 0x10dc5e000,'The Sims 4' 0x10dc5e000,'The Sims 4' 0x10dc5e000,'The Sims 4' 0x10dc5e000,'The Sims 4' 0x10dc5e000,'The Sims 4' 0x7fff34dab000,'Foundation' 0x7fff326ee000,'CoreFoundation' 0x7fff326ee000,'CoreFoundation'(/baseaddr)</contextdata></report>

Message 392 of 498 (158 Views)

Re: Building Signature Issue

@amandaroseh

Do you have a 16" MacBook Pro?

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Message 393 of 498 (271 Views)

Re: Building Signature Issue

★★ Novice

Yes I do, according to the specs though it should have plenty of ram/good enough graphics from what I understand? 

Message 394 of 498 (260 Views)

Re: Building Signature Issue

@amandaroseh

Ye[ but unfortunately there are issues with these model Macs and the game and has been since they were launched. What's amazing though is that some users are managing to play fine and then an update will cause the game to break.

I've merged your thread into this specific 16" MBP thread. Try the solution on page 1 and keep an eye on the thread. It's a great resource as users with these models post any new workarounds they come up with and compare notes Standard smile

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Message 395 of 498 (257 Views)

Re: Building Signature Issue

★★ Novice

Aha copy that thank you!

Message 396 of 498 (245 Views)
Highlighted

Sims 4 no floor and can't build rooms since november 2020

[ Edited ]
★★★ Newbie

I play the Sims 4 on a Macbook Pro and updated it to Big Sur. Ever since the new Sims 4 update, I tried playing a saved game but it loaded forever. I removed the MODs and managed to enter saved games. But the houses floor disappeared like as if there's a gaping hole of death for the sims to fall in. Check out the picture to see what I'm talking about. The hole seems to be where the tiles are placed. Apart from that, I couldn't make a room; everytime I closed up four walls the game crashes. I attempted to repair the game a few times. Still the same. I uninstalled and installed the game. Nothing works. I just want to play the game. Any help is greatly appreciated.

Message 397 of 498 (218 Views)

Re: Sims 4 no floor and can't build rooms since november 2020

@Nickypooface 

 

Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...


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Message 398 of 498 (193 Views)

Re: Still game crash

★★★★★ Novice

Great to hear you were able to get your game working!  Are you still seeing the missing floors or did it fix that issue as well?

Message 399 of 498 (185 Views)

Re: The Sims 4 missing floors

★★★★★ Novice

Thank you so much!!  I will definitely be trying those out to see if something works!

Message 400 of 498 (185 Views)
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