Re: Still game crash

by cebart73
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Original Post

Re: The Sims 4 missing floors

Please bear in mind that sometimes using 3rd party apps to override the behaviour of the OS with respect to operational control over hardware can invalidate the warranty on the machine.

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Message 361 of 614 (1,163 Views)

Re: [WORKAROUND] Problems playing Sims 4 on the 16" MacBook Pro

★ Apprentice

Since the last patch I have had no freezing or crashes. All worlds seem to be playable again. Even the fashion district in San Myshuno is working (before it wouldn't even load half the time). There are still chunks of floor missing in planet honey pop but its a huge improvement. 

Message 362 of 614 (1,138 Views)

Game Still Crashing on Macbook Pros 2019 AFTER the 11.17.2020 Patch

[ Edited ]
★ Apprentice

I could load houses/sims before the 11/17/2020 update, but there would be stability issues, like the floor missing, etc., and within a few minutes the game would crash. I was also having that really old issue of the game not recognizing when it was in fullscreen mode--so visually it would be in fullscreen, but the game settings still said "windowed" so it wouldn't let me edge scroll, etc.

 

AFTER the 11/17/2020 UPDATE: Hooray! It finally recognizes that the game is in fullscreen mode! I thought that all my problems were solved! 

 

BUT: Now I can't even get houses/sims to load before the game crashes. And no, I don't have any mods/custom content, and I never have had them for Sims 4.

 

Here's the beginning of the crash report I get. It's greek to me, but maybe it can help figure out the issue? I'll try to attach the full report in a file. There's two crash reports in the same file since I saved both before giving up on getting into the game. 

 

CRASH REPORT:

 

rocess:               The Sims 4 [949]

Path:                  /Applications/The Sims 4.app/Contents/MacOS/The Sims 4

Identifier:            com.ea.mac.thesims4

Version:               1.0 Soccer ball

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           The Sims 4 [949]

User ID:               501

 

Date/Time:             2020-11-18 00:09:05.725 -0700

OS Version:            macOS 11.0.1 (20B29)

Report Version:        12

Bridge OS Version:     5.0.1 (18P2561)

Anonymous UUID:        5700C594-ABFD-E96B-9C92-986457B7D9BB

 

 

Time Awake Since Boot: 260 seconds

 

System Integrity Protection: enabled

 

Crashed Thread:        22

 

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000157901cb8

Exception Note:        EXC_CORPSE_NOTIFY

 

Termination Signal:    Segmentation fault: 11

Termination Reason:    Namespace SIGNAL, Code 0xb

Terminating Process:   exc handler [949]

 

Edit By Crinrict: Split from PC thread, Adjusted Title

Message 363 of 614 (1,626 Views)

Re: Still game crash

Hero
@cebart73 Moved your post over to the mac forum for help with that

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 364 of 614 (1,307 Views)

Re: Still game crash

@cebart73 

 

Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...


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Message 365 of 614 (1,302 Views)

Re: Still game crash

[ Edited ]
★ Apprentice

Thanks, Bluebellflora!

 

Here's the info on my Macbook:

 

Macbook Pro (16-inch, 2019)

Processor 2.4 GHz 8-Core Intel Core i9

Memory 32GB 2667 MHz DDR4

Graphics AMD Radeon Pro 5500M 8 GB

MacOS Big Sur 11.0.1

 

Let me know if there's anything else you need from me! And thanks again!

 

Message 366 of 614 (1,281 Views)

Re: Still game crash

@cebart73

Thanks Standard smile Is there also a lastCrash report in the Sims 4 folder? If so could you attach it please.

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Message 367 of 614 (1,268 Views)

Re: Still game crash

★★★★★ Apprentice

I transferred the data from the last two crash reports into a Word .doc and attached it to the original post. Is that what you’re looking for? Or do you need some other document from the game?

Message 368 of 614 (1,259 Views)

Re: Still game crash

★ Apprentice
FYI, @ceb6973 is also me. Apparently, I have two EA accounts and a different one is signed into my phone?! I thought I had merged my accounts...
Message 369 of 614 (1,251 Views)

Re: Still game crash

@ceb6973

Are you also @cebart73 ?

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
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Message 370 of 614 (1,247 Views)