Re: Game freezing/graphics errors after latest update.

by geoffrickly
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Original Post

Re: [NEED INFO] Problems playing Sims 4 on the 16" MacBook Pro

★★ Novice

I have an iMac and the problems being reported are the same with my computer as well. It doesn't matter what I'm doing. It will eventually crash.

Message 231 of 614 (824 Views)

Re: [NEED INFO] Problems playing Sims 4 on the 16" MacBook Pro

★ Novice

I am also having this issue. I'll be playing and after a few hours, I get graphical tearing and lag that then it hard crashes my entire laptop.

 

I have AMD Radeon Pro 5500M with 8 GB of VRAM. My computer IS a 2019 16" Macbook Pro as well running OS X Catalina 10.15.4. 32 GB of DD4 memory. 2.4 Ghz 8-core Intel i9 processor. Attached an error my Mac threw up after I hard rebooted when Sims hard crashed my machine.

Raven

 

Message 232 of 614 (817 Views)

Re: Game freezing/graphics errors after latest update.

★★★ Novice

Unfortunately I tried all those yesterday with no luck. Thank you for trying to help though! I very much appreciate it.

Message 233 of 614 (809 Views)

Re: Game freezing/graphics errors after latest update.

@geoffrickly

Frown I'll go ahead and merge your thread into that one. Keep an eye on it though as users do post in there with updates.

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Message 234 of 614 (801 Views)

Re: [NEED INFO] Problems playing Sims 4 on the 16" MacBook Pro

@x_Pipco_x

Could you attach your Config.log file to a post here?

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Re: [NEED INFO] Problems playing Sims 4 on the 16" MacBook Pro

★ Apprentice

I understand that macOS Big Sur is still in beta and unsupported, but has anyone tested The Sims 4 under Big Sur? I wonder if it actually runs the game properly on a 16" MacBook Pro. Maybe the reason it's so buggy at the moment has something to do with Catalina. 🤔

Message 236 of 614 (787 Views)

Re: [NEED INFO] Problems playing Sims 4 on the 16" MacBook Pro

@jedimacfan

Good shout! If there are updated AMD drivers then yes, it may be possible. The issue is the AMD GPUs judging by the reports in this thread.

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Message 237 of 614 (774 Views)

Re: [NEED INFO] Problems playing Sims 4 on the 16" MacBook Pro

★ Apprentice

@Bluebellflora yes, here is my config log.

 

*update* I tried playing with vertical sync enabled instead. It actually seemed to fix the camera issues except for in Willow Creek, Newcrest, San Myshuno (fashion district) and Glimmerbrook. I haven't tried any of the vacation worlds yet. 

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Re: [NEED INFO] Problems playing Sims 4 on the 16" MacBook Pro

★ Apprentice

If it is AMD's fault, then I say we riot! 😉

 

Maybe I can install Big Sur on an external and test it out. 

Message 239 of 614 (757 Views)

Re: [NEED INFO] Problems playing Sims 4 on the 16" MacBook Pro

@jedimacfan

Apple produce the drivers and are always pretty bad at updating them unfortunately Frown

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