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❗️ Sims 4 keeps crashing when accessing the Gallery

by rin_tokki
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Original Post

Re: Every time I open the gallery the game crashes

Hero
@alshomrania Moving this to the mac forum for troubleshooting help.

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 271 of 296 (557 Views)

Re: The Sims 4 gallery crashes when I open it.

[ Edited ]

@Amaphilli @alshomrania

Neither of you have Origin avatars. Please edit your Origin profile and change the avatar:

 

  1. Open Origin, click on your profile in the bottom left corner then click on the orange button saying Edit on EA.com next to your profile image in the main window.
  2. In the browser window that opens click on your profile picture and choose a new avatar. You can upload your own or choose one from the avatar gallery.
  3. Quit Origin then restart.

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac - | - Current broken Mods List -
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Please do not PM me unless I ask you to, I won't reply
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Message 272 of 296 (549 Views)

Re: The Sims 4 gallery crashes when I open it.

★★★ Newbie

Thank you so much!!! It is working now. Have a wonderful day!

Message 273 of 296 (537 Views)

Re: The Sims 4 gallery crashes when I open it.

★★ Guide

Hi @Bluebellflora,

 

After some trials and errors, I have one more piece of information to add. When setting a custom avatar, the connection issue would only resolve if the custom image has a small enough dimension. I started with 860 × 860 pixels and it ended up working when I shrank the image to 240 × 240 pixels.

Message 274 of 296 (528 Views)

Re: The Sims 4 gallery crashes when I open it.

@samsam713

Oh very interesting, thank you so much for sharing! Standard smile

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac - | - Current broken Mods List -
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Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 275 of 296 (517 Views)

The Gallery Crashes everytime I open it

★★ Novice

So the gallery keeps on crashing when I open it. I don't know if it's my wifi or something? I'm on a MacBook air and the game works fine just until I open it. The pictures f the builds and just have a red X through it too. So can someone please help??

Message 276 of 296 (417 Views)

Re: The Gallery Crashes everytime I open it

@mimijean28

But it doesn't crash all the time though otherwise you wouldn't see the red X's?

Please repair the game and see if that helps.

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac - | - Current broken Mods List -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 277 of 296 (390 Views)

Re: Opening the Gallery Crashes My Game Sims 4

★★★ Newbie

how do i transfer the things i download off the sims gallery to my game??

Message 278 of 296 (293 Views)

MY GAME SHUT DOWN WHEN I OPEN GALLERY HELP

[ Edited ]
★★★ Newbie

hi

my game keeps shutting down whenever i open the gallery and so - it loades and then it shut down immediatly. ive tried to repair the game,  update the game,  delete all my cc -  but it  keeps happening  HEELP

Message 279 of 296 (228 Views)

Re: MY GAME SHUT DOWN WHEN I OPEN GALLERY HELP

@fannyhund70

Merged into the main thread for this issue. Please add an avatar to your Origin account and see if that fixes it. If you need help with how to do that see this help page - https://bluebellflora.com/2020/12/16/crashing-caused-by-origin-avatar/

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac - | - Current broken Mods List -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 280 of 296 (223 Views)
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