Re: The Sims 4 gallery crashes when I open it.

by samsam713
Reply

Original Post

Re: Every time I open the gallery the game crashes

Hero
@alshomrania Moving this to the mac forum for troubleshooting help.

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 271 of 304 (598 Views)

Re: The Sims 4 gallery crashes when I open it.

[ Edited ]

@Amaphilli @alshomrania

Neither of you have Origin avatars. Please edit your Origin profile and change the avatar:

 

  1. Open Origin, click on your profile in the bottom left corner then click on the orange button saying Edit on EA.com next to your profile image in the main window.
  2. In the browser window that opens click on your profile picture and choose a new avatar. You can upload your own or choose one from the avatar gallery.
  3. Quit Origin then restart.

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac - | - Current broken Mods List -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 272 of 304 (590 Views)

Re: The Sims 4 gallery crashes when I open it.

★★★ Newbie

Thank you so much!!! It is working now. Have a wonderful day!

Message 273 of 304 (578 Views)

Re: The Sims 4 gallery crashes when I open it.

★★ Guide

Hi @Bluebellflora,

 

After some trials and errors, I have one more piece of information to add. When setting a custom avatar, the connection issue would only resolve if the custom image has a small enough dimension. I started with 860 × 860 pixels and it ended up working when I shrank the image to 240 × 240 pixels.

Message 274 of 304 (569 Views)

Re: The Sims 4 gallery crashes when I open it.

@samsam713

Oh very interesting, thank you so much for sharing! Standard smile

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac - | - Current broken Mods List -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 275 of 304 (558 Views)

Sims 4 Crashing When Opening Gallery - MAC

[ Edited ]
★★★ Newbie

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Sims 4
What expansions, game packs, and stuff packs do you have installed? All
Steps: How can we find the bug ourselves? Open the gallery on a mac
What happens when the bug occurs? When I open the gallery on my mac, the game just crashes instantly giving me no option to report the bug or even close the tab - I have to close the game myself. The crash doesn't fix itself either.
What do you expect to see? Crash, with no action whatsoever.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

You can't really tell from here, but it doesn't unfreeze after this

Screenshot 2021-02-01 at 20.46.20.png

Message 276 of 304 (933 Views)

Re: Sims 4 Crashing When Opening Gallery - MAC

@oblivisci_x

Change yoru Origin avatar and see if that resolves the gallery crashing issue - https://bluebellflora.com/2020/12/16/crashing-caused-by-origin-avatar/

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac - | - Current broken Mods List -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 277 of 304 (871 Views)

The Gallery Crashes everytime I open it

★★ Novice

So the gallery keeps on crashing when I open it. I don't know if it's my wifi or something? I'm on a MacBook air and the game works fine just until I open it. The pictures f the builds and just have a red X through it too. So can someone please help??

Message 278 of 304 (458 Views)

Re: The Gallery Crashes everytime I open it

@mimijean28

But it doesn't crash all the time though otherwise you wouldn't see the red X's?

Please repair the game and see if that helps.

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac - | - Current broken Mods List -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 279 of 304 (431 Views)

Re: Opening the Gallery Crashes My Game Sims 4

★★★ Newbie

how do i transfer the things i download off the sims gallery to my game??

Message 280 of 304 (334 Views)
Twitter Stream