I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
December 2020 - last edited December 2020
After some trials and errors, I have one more piece of information to add. When setting a custom avatar, the connection issue would only resolve if the custom image has a small enough dimension. I started with 860 × 860 pixels and it ended up working when I shrank the image to 240 × 240 pixels.
February 2021 - last edited February 2021
Product: The Sims 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Sims 4
What expansions, game packs, and stuff packs do you have installed? All
Steps: How can we find the bug ourselves? Open the gallery on a mac
What happens when the bug occurs? When I open the gallery on my mac, the game just crashes instantly giving me no option to report the bug or even close the tab - I have to close the game myself. The crash doesn't fix itself either.
What do you expect to see? Crash, with no action whatsoever.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
You can't really tell from here, but it doesn't unfreeze after this
So the gallery keeps on crashing when I open it. I don't know if it's my wifi or something? I'm on a MacBook air and the game works fine just until I open it. The pictures f the builds and just have a red X through it too. So can someone please help??