December 2020
Hi @pwilk414
Could you please post the following info
You can upload DxDiag and config.log directly to your post.
For any lastCrash files, either create a rar file and upload that or copy/paste the content of the file to a post inside spoiler tags (the icon next to the strike-through)
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
December 2020
I realized that I clicked the wrong platform, I am running the sims 4 on Mac. Are the steps I should follow and submit the same?
Sorry for the inconvenience-
Pwilk414
December 2020
Hello, i'm having the same problem as every else! i do have the last.crash located in the sims 4! Please help me!
December 2020
Same here!
I can provide the info if needed
December 2020
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
December 2020
December 2020
Hello thank you,
I checked out the post, I unfortunately do not use a custom avatar in the gallery and have not since getting the sims. Is there anything else I should try, or just hope the next update fixes this issue.
Thanks for you help!
December 2020
December 2020
@Bluebellflora I just did, it worked! Thank you for your help!
December 2020 - last edited December 2020
Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.69.59.1220
What expansions, game packs, and stuff packs do you have installed? All of them.
Steps: How can we find the bug ourselves? Open the Sims 4, click on the gallery, and it will crash.
What happens when the bug occurs? I open the gallery and the game crashes, whether immediately or 5-10 seconds later.
What do you expect to see? The gallery open and functional.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
No matter where you open the gallery from it will always crash. It started happening probably a week after the Snowy Escape release. I don't think the pack is the issue, but the information is still relevant. I have repaired the game, taken out my mods folder, and followed many tutorials on how to fix this but none have worked. Thank you and good luck.