August 2020
Finally after months my gallery is working!!!!
November 2020
Hello, My sims 4 game has been crashing for months now, when I click on the gallery it gives me the terms and agreement page for online use and I've read it and clicked the check mark but whenever i click it it does take me to the gallery but its stuck on the loading part then freezes then crashes. Ive tried uninstalling my game and downloaded it back three times. At this point i don't know what to do. Can someone help me?
December 2020
Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.68.156.1220
What expansions, game packs, and stuff packs do you have installed? All of them except Snowy Escape
Steps: How can we find the bug ourselves? When opening up the gallery, the screen will load momentarily and then crash.
What happens when the bug occurs? The program will crash and I have to reopen the game.
What do you expect to see? The gallery to remain open and the game remains on.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
Really need some help with this as I would like to see builds as I am not a builder.
December 2020
My Sims 4 crashes whenever I open the gallery on mac. At first I thought it was because of CC, but I uninstalled origin and Sims, removed the mods I had, and its still crashing my Sims any time I press the gallery. Someone please help, its been like this for over a month
December 2020
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
December 2020
December 2020
Hello @bluehen2121
Do you have a file called "lastCrash.txt" located in \Documents\Electronic Arts\The Sims 4\ ?
If so, can you share that with me?
This account is no longer accepting Direct Messages. If you need to send a Direct Message, please send it to TheSimsDirect. Thank you.
December 2020
Sent you a PM. Thank you!
December 2020
This account is no longer accepting Direct Messages. If you need to send a Direct Message, please send it to TheSimsDirect. Thank you.
December 2020
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Version 1.69.59.1220
What expansions, game packs, and stuff packs do you have installed? All expansion, game, and stuff packs
Steps: How can we find the bug ourselves? By opening the gallery
What happens when the bug occurs? Every time I try to open the gallery and access even just my own saved sims, the game crashes and I have to reopen the game. This is making the game almost unplayable for me.
What do you expect to see? The bug in which my gallery crashes my entire game to be fixed.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. After the latest patch
I have removed all mods and turned off allow mods. The issue persists. I have also tried repairing my game from the origin client with no such luck.