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Game crashes everytime I click on the gallery

by ore2005
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Original Post

Re: game crashing when trying to access gallery

★★★★ Apprentice

It worked for 10 minutes but then it crashed again.

Message 161 of 292 (433 Views)

Re: game crashing when trying to access gallery

★★ Novice

Hello,

 

 I am also having the same problem with the gallery crashing 100% of the time I have tried all the above suggestions. I have a macbook air. Please help!! I have also noticed that I do not have a file/ thread that says EAWebKit.so    (I have searched for hours).

 

lastCrash_63720966252.txt

Message 162 of 292 (402 Views)

Re: game crashing when trying to access gallery

@Sydnee4

Have you correctly followed the instructions for finding the EAWebKit.so file? You cannot just search for it.

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac - | - Current broken Mods List -
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Message 163 of 292 (388 Views)

Re: game crashing when trying to access gallery

★★ Novice

I have tried everything on this thread and more and the game still crashes when I open the gallery. 

Message 164 of 292 (333 Views)

Game crashes everytime I click on the gallery

★★★ Novice

Recently, whenever I click on the gallery it doesn't open and the game crashes, instantly taking me out of the game. I've seen other older threads about it but nothing has resolved my issue. Is there anybody who is able to help?

Message 165 of 292 (338 Views)

Re: Game crashes everytime I click on the gallery

Message 166 of 292 (295 Views)

Re: Game crashes everytime I click on the gallery

★★★ Novice
@Bluebellflora I have tries this but I cannot find the EAWebKit.so file
Message 167 of 292 (263 Views)

Re: Game crashes everytime I click on the gallery

@ore2005

What files do you have in the location where it should be?

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac - | - Current broken Mods List -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 168 of 292 (235 Views)

Re: Game crashes everytime I click on the gallery

[ Edited ]
★★★ Novice

 @Bluebellflora  This is what I have. 

Message 169 of 292 (221 Views)

Re: Game crashes everytime I click on the gallery

@ore2005 

 

That is the Sims 4 folder, not the app. You're not looking in the right location, please follow the instructions to find the file then repair your game.

 

  1. Right click on the Sims 4  in your Applications folder and select Show Package Contents
  2. Navigate to Contents > Frameworks
  3. Drag the EAWebKit.so file to the Trash
  4. Open Origin, right click on the game in your Games Library and select Repair Game

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac - | - Current broken Mods List -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 170 of 292 (175 Views)
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