Product: The Sims 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Version 1.59.1220
What expansions, game packs, and stuff packs do you have installed? Dine out Jungle adventure Outdoor retreat parenthood realm of magic spa day strangerville vampires cats and dogs city living discover university get famous get to work get together island living seasons backyard stuff bowling night stuff Cool kitchen stuff fitness stuff kids room stuff laundry day stuff luxury party sutff Moschino stuff movie hangout stuff my first pet stuff perfect patio stuff romantic garden stuff spooky stuff toddler stuff vintage glamour stuff
Steps: How can we find the bug ourselves? The bug happens when placing a home from the gallery into any town within the expansion packs, sometimes the bug will even glitch out just when opening the gallery
What happens when the bug occurs? Red screen pops up across the entire monitor, game freezes, game force quits
What do you expect to see? The gallery to be able to fully operate and be able to place a home in any town
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. I recently invested in a brand new 2019 21 inch IMAC and this is the first time I've ever played on this computer.
I just invested in a brand new 2019 21 inch IMAC and the first time playing on this computer the gallery does not work at all, the game force quits entirely and I have to restart the program over, on the off chance that the gallery does work I try to place a house and the screen goes completely red while the building music continues to play the screen then reverts to the main menu page but stays frozen which makes me restart my ENTIRE computer.... its extremely unfortunate to see The Sims 4 a game I love so dearly to perform like this, it gives a bad rep to not just The Sims 4 but also EA entirely... please let me know if anyone has the same problem and if they have a solution I would greatly appreciate it thanks! -B
no, everything else works perfectly fine. my game only crashes when i open the gallery, other than that i can play freely. Sorry to hear you are in the same boat though but i will for sure let you if and when i find a way to fix it!
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