sims crashing on imac and creating a red static tv thing

[smeh22]

com.apple.driver.AppleIntelLpssI2C                (3.0.60)            

com.apple.driver.AppleIntelLpssDmac               (3.0.60)            

com.apple.driver.AppleIntelLpssI2CController      (3.0.60)            

com.apple.driver.AppleIntelPCHPMC                 (2.0.1)             

com.apple.iokit.IOGraphicsFamily                  (576.1)             

com.apple.driver.AppleGraphicsControl             (5.2.6)             

com.apple.AppleGraphicsDeviceControl              (5.2.6)             

com.apple.driver.AppleIntelCFLGraphicsFramebuffer (14.0.7)            

com.apple.kext.AMDSupport                         (3.1.0)             

com.apple.driver.AppleIntelLpssUARTCommon         (3.0.60)            

com.apple.driver.AppleIntelLpssUARTv1             (3.0.60)            

com.apple.driver.AppleIntelSlowAdaptiveClocking   (4.0.0)             

com.apple.kext.AMDRadeonX6000Framebuffer          (3.1.0)             

com.apple.driver.AppleIntelKBLGraphics            (14.0.7)            

com.apple.driver.AppleGraphicsDevicePolicy        (5.2.6)             

com.apple.kext.AMDRadeonServiceManager            (3.1.0)             

com.apple.kext.AMDRadeonX6000HWServices           (3.1.0)             

com.apple.kext.AMDRadeonX6000                     (3.1.0)             

com.apple.kext.AMDRadeonX6200HWLibs               (1.0)               

[Clair2311]

@Bluebellflora  Here is my kextstat output.

clair@Daniels-iMac ~ % kextstat | grep -E -i "(amd|intel|graph)" | awk '{printf "%-50s%-20s\n",$6,$7}'
com.apple.driver.AppleIntelLpssI2C (3.0.60)
com.apple.driver.AppleIntelLpssDmac (3.0.60)
com.apple.driver.AppleIntelLpssI2CController (3.0.60)
com.apple.driver.AppleIntelSlowAdaptiveClocking (4.0.0)
com.apple.driver.AppleIntelPCHPMC (2.0.1)
com.apple.iokit.IOGraphicsFamily (576.1)
com.apple.AppleGraphicsDeviceControl (5.2.6)
com.apple.driver.AppleIntelCFLGraphicsFramebuffer (14.0.7)
com.apple.kext.AMDSupport (3.1.0)
com.apple.driver.AppleIntelLpssUARTCommon (3.0.60)
com.apple.driver.AppleIntelLpssUARTv1 (3.0.60)
com.apple.driver.AppleGraphicsControl (5.2.6)
com.apple.kext.AMDRadeonX6000Framebuffer (3.1.0)
com.apple.driver.AppleIntelKBLGraphics (14.0.7)
com.apple.driver.AppleGraphicsDevicePolicy (5.2.6)
com.apple.kext.AMDRadeonServiceManager (3.1.0)
com.apple.kext.AMDRadeonX6000HWServices (3.1.0)
com.apple.kext.AMDRadeonX6000 (3.1.0)
com.apple.kext.AMDRadeonX6200HWLibs (1.0)

I've also complete the troubleshooting steps listed here. With a fresh game (not restoring any saves or CC) it played OK for a day or so and then went back to crashing.

[NahDog5]

Although the graphics issue still remains, here's what that looks like... in build mode and live, there will be no floor or ground it just shows what i believe is a reflection of the sky. 

[Bluebellflora]

@NahDog5

I've merged your thread into this on because of the graphics and crashing issues. Could you please provide the info requested here - https://answers.ea.com/t5/Technical-Issues-Mac/Sims-4-keeps-crashing-on-2020-iMac-27/m-p/9641962#M38...

[MCBK10]

@NahDog5 I'm having the same issue lately. The game was okay for a few weeks and then started giving me trouble again. The floors seem like mirrors and then eventually, the game crashes (usually when I attempt to save).

[Agent_Ocyris]

Hi, I'm having a ton of problems with Sims4 crashing on my new iMac. Normal version. Removed CC. I've moved the Sims4 folder to desktop to start fresh, this helped for a bit, but now we're back to crashing every 15min or so. Turned down graphics to medium. Purged RAM for kicks. Ran Origin Repair on Sims4 multiple times. Still the same. Hopefully we can all get our Sims back soon!

Info requested:

  macOS: Catalina 10.15.7

  Model Identifier: iMac20,1

  Processor Name: 6-Core Intel Core i5

  Processor Speed: 3.3 GHz

  L2 Cache (per Core): 256 KB

  L3 Cache: 12 MB

  Hyper-Threading Technology: Enabled

  Memory: 8 GB

com.apple.driver.AppleIntelLpssI2C                (3.0.60)            

com.apple.driver.AppleIntelLpssDmac               (3.0.60)            

com.apple.driver.AppleIntelLpssI2CController      (3.0.60)            

com.apple.driver.AppleIntelSlowAdaptiveClocking   (4.0.0)             

com.apple.iokit.IOGraphicsFamily                  (576.1)             

com.apple.AppleGraphicsDeviceControl              (5.2.6)             

com.apple.driver.AppleIntelCFLGraphicsFramebuffer (14.0.7)            

com.apple.kext.AMDSupport                         (3.1.0)             

com.apple.driver.AppleIntelPCHPMC                 (2.0.1)             

com.apple.driver.AppleGraphicsControl             (5.2.6)             

com.apple.driver.AppleIntelLpssUARTCommon         (3.0.60)            

com.apple.driver.AppleIntelLpssUARTv1             (3.0.60)            

com.apple.kext.AMDRadeonX6000Framebuffer          (3.1.0)             

com.apple.driver.AppleIntelKBLGraphics            (14.0.7)            

com.apple.driver.AppleGraphicsDevicePolicy        (5.2.6)             

com.apple.kext.AMDRadeonServiceManager            (3.1.0)             

com.apple.kext.AMDRadeonX6000HWServices           (3.1.0)             

com.apple.kext.AMDRadeonX6000                     (3.1.0)             

com.apple.kext.AMDRadeonX6200HWLibs               (1.0) 

[Agent_Ocyris]

Hi, I'm having a ton of problems with Sims4 crashing on my new iMac. Normal version. Removed CC. I've moved the Sims4 folder to desktop to start fresh, this helped for a bit, but now we're back to crashing every 15min or so. Turned down graphics to medium. Purged RAM for kicks. Ran Origin Repair on Sims4 multiple times. Still the same. Also a note: the camera when going into simstagram camera view is pretty messed up, which caused a crash on it's own, but really it's just crashing for any action when it feels like it.

Hopefully we can all get our Sims back soon!

Info requested:

  macOS: Catalina 10.15.7

  Model Identifier: iMac20,1

  Processor Name: 6-Core Intel Core i5

  Processor Speed: 3.3 GHz

  L2 Cache (per Core): 256 KB

  L3 Cache: 12 MB

  Hyper-Threading Technology: Enabled

  Memory: 8 GB

com.apple.driver.AppleIntelLpssI2C                (3.0.60)            

com.apple.driver.AppleIntelLpssDmac               (3.0.60)            

com.apple.driver.AppleIntelLpssI2CController      (3.0.60)            

com.apple.driver.AppleIntelSlowAdaptiveClocking   (4.0.0)             

com.apple.iokit.IOGraphicsFamily                  (576.1)             

com.apple.AppleGraphicsDeviceControl              (5.2.6)             

com.apple.driver.AppleIntelCFLGraphicsFramebuffer (14.0.7)            

com.apple.kext.AMDSupport                         (3.1.0)             

com.apple.driver.AppleIntelPCHPMC                 (2.0.1)             

com.apple.driver.AppleGraphicsControl             (5.2.6)             

com.apple.driver.AppleIntelLpssUARTCommon         (3.0.60)            

com.apple.driver.AppleIntelLpssUARTv1             (3.0.60)            

com.apple.kext.AMDRadeonX6000Framebuffer          (3.1.0)             

com.apple.driver.AppleIntelKBLGraphics            (14.0.7)            

com.apple.driver.AppleGraphicsDevicePolicy        (5.2.6)             

com.apple.kext.AMDRadeonServiceManager            (3.1.0)             

com.apple.kext.AMDRadeonX6000HWServices           (3.1.0)             

com.apple.kext.AMDRadeonX6000                     (3.1.0)             

com.apple.kext.AMDRadeonX6200HWLibs               (1.0) 

[Bluebellflora]

Has this now been fixed since the November patch? Could some of you please let me know how your game now performs?

[crazy4sims69]

Not fixed for me. Sims4 spins a beachball and crashes every time eventually. Length of play ranges from 5 - 21 minutes. Brand new iMac 2020. 
- tried clean install with snowy escape update
- ran origin repair

No luck. Any ideas? 

[Bluebellflora]

@crazy4sims69

Isn't that this issue? https://answers.ea.com/t5/Technical-Issues-Mac/CURRENT-ISSUE-Sims-4-crashing-since-November-2020-upd...