Sims 4 mac keeps crashing and I have no mods installed.

[tinytoons7499]

The sims 4 keeps crashing on my iMac. It is up to date I have no mods installed. Ive tried deleting it and reinstalling it, and clicking repair on the game and nothing is working. 

[Bluebellflora]

@tinytoons7499 

Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...

[tinytoons7499]

It is a iMac (Retina 5K, 27-inch, 2020) running MacOS Catalina version 10.15.7 

[Bluebellflora]

@tinytoons7499

That's not all the info, please provide all the specs. You're missing the RAM, GPU and the few questions asked too.

[tinytoons7499]

It is a iMac (Retina 5K, 27-inch, 2020)

running MacOS Catalina version 10.15.7 

Processor 3.1 GHz 6-Core Intel Core i5

Memory 32 GB 2400 MHz DDR4

Startup Disk  Macintosh HD

Graphics AMD Radeon Pro 5300 4 GB

I am trying tonplay the normal version of the game and have no anti virus installed. I have attempted to repair the game and have no cc or mods installed.

[Bluebellflora]

@tinytoons7499

Thanks. I've merged your post into this thread on the issue with the current 2020 27" iMacs. Can you remember when this started happening? Was it after the September patch, the October patch, or has it never properly worked on this Mac?

[tinytoons7499]

I got the game to function only once during the September patch, but during that game it crashed. Now every time the game loads it crashes or it allows me to get to a lot and that lot no longer has floors then it crashes. 

[Bluebellflora]

@tinytoons7499

Did you manage to play it ok before the September patch? The floor comment is interesting because a lot of users with the 16" MacBook Pro have also raised this issue.

[Bluebellflora]

@tinytoons7499

Do you have a lastCrash report generated in the Sims 4 folder when this happens?

[Devyldogg]

Hi, there is this black box that appears over my current household and I am unable to play (I included a photo). Even if I try to load the game rather than go in from the map. I can't play. I've tried backing up and resetting the game, repairing in origin, nothing seems to work and it is extremely frustrating.

I already had difficulties with the game before an had to completely uninstall it and start from scratch. I would really hate to lose all my progress all over again. I don't have any mods and the graphics are set to medium too, trying to resolve the issue. I don't really understand all the files that make up the game, so I don't know what to do next. Please help me, I never mess around with the game, I'm not very into how the game works, I just like to play as is. Any help would be greatly appreciated as this is very frustrating to deal with. Thank you!!