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❗️ Sims 4 keeps crashing on 2020 iMac 27

by ddp173
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Original Post

Re: Game crashes with weird black and yellow lines across the screen

★★★★★ Novice
@Bluebellflora Hi! Here are the after BigSur update -results:

Executing: /usr/bin/kmutil showloaded
No variant specified, falling back to release
com.apple.driver.AppleIntelLpssDmac (3.0.60)
com.apple.driver.AppleIntelLpssI2C (3.0.60)
com.apple.driver.AppleIntelLpssI2CController (3.0.60)
com.apple.driver.AppleIntelLpssUARTCommon (3.0.60)
com.apple.driver.AppleIntelLpssUARTv1 (3.0.60)
com.apple.iokit.IOGraphicsFamily (585.1)
com.apple.AppleGraphicsDeviceControl (6.2.9)
com.apple.driver.AppleGraphicsControl (6.2.9)
com.apple.kext.AMDSupport (4.0.4)
com.apple.kext.AMDRadeonX6000Framebuffer (4.0.4)
com.apple.driver.AppleIntelPCHPMC (2.0.1)
com.apple.driver.AppleIntelCFLGraphicsFramebuffer (16.0.2)
com.apple.driver.AppleIntelSlowAdaptiveClocking (4.0.0)
com.apple.driver.AppleIntelKBLGraphics (16.0.2)
com.apple.driver.AppleGraphicsDevicePolicy (6.2.9)
com.apple.kext.AMDRadeonX6000HWServices (4.0.4)
com.apple.kext.AMDRadeonX6200HWLibs (1.0)
com.apple.kext.AMDRadeonServiceManager (4.0.4)
com.apple.kext.AMDRadeonX6000 (4.0.4)
Message 101 of 126 (464 Views)

Re: Game crashes with weird black and yellow lines across the screen

@Ardeniia

Thanks. And it still isn't working correctly?

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Message 102 of 126 (454 Views)

Re: Game crashes with weird black and yellow lines across the screen

★★★★★ Novice
@Bluebellflora I was able to go to romace fair, that's at the same spot I think... Didn't do it on purpose, forgot it was there. But other than that the two apartments are glitched and either I can see similar graphic problems (more red maybe) or the whole game crashes.
Message 103 of 126 (442 Views)

Re: Game crashes with weird black and yellow lines across the screen

[ Edited ]
EA Sims Team

Marked as the solution for visibility. This issue is still happening for 2020 27" iMac users. Providing the information asked for below will help narrow down the cause - Bluebellflora


Hello.

 

We'd like to collect more information to help with the investigation of this issue.

 

For those of you experiencing this crash:

 

  • Does enabling Vertical Sync in the Graphics section of Game Options help at all?
  • If you still experience this crash after enabling Vertical Sync:

 

 

Message 104 of 126 (1,258 Views)

Re: Sims 4 keeps crashing on 2020 iMac 27

★★ Novice
@Bluebellflora it worked for a bit and then again
Message 105 of 126 (266 Views)

Re: Sims 4 keeps crashing on 2020 iMac 27

@AnaBoteo

Oh no. Was this after a game or OS update? Did you see SimsQARobo’s post above yours? Would be super helpful if you could share the files he’s asking for Standard smile

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Message 106 of 126 (255 Views)

Re: Sims 4 keeps crashing on 2020 iMac 27

★★ Novice

Yeah, I have now tried all of this and nothing has worked.  I've gone as far as erasing my whole hard drive and starting over and that didn't work.  I've crashed 3-4 times today alone and it just seems like it's gotten work.  Even working from a new and fresh save file and it's still this bad.  It's just been so frustrating that after all these months no near getting anything resolved.  When the decorator pack came out I thought I was going to lose my mind.  I kept trying to make it through a job but like 5 out of 6 times I crashed in the middle of a job.  I am really losing faith anything is going to be done about it.  

Message 107 of 126 (147 Views)

Re: Sims 4 keeps crashing on 2020 iMac 27

@Toddikins01

Have you shared a save with SimQARobo as he has requested above? The issue is most probably the GPU in your model Mac, or the driver, and the game. No amount on uninstalling and reformatting is going to fix that.

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Message 108 of 126 (136 Views)

Re: Game crashes with weird black and yellow lines across the screen

★★ Novice
  • Does enabling Vertical Sync in the Graphics section of Game Options help at all?
    • It does not help.  I've still crashed multiple times since then, at least 4 times, twice today. 

I also mostly get the crash during gameplay, once in a while it happens during building.  I've crashed twice today already and I'm not expecting it to be the last.  I have other games I play that I have through Steam and never have the issues of crashing.  Has one crashed?  Sure but it's not daily or even monthly when it happens.  

 

Uploading two reports I get in Console for the crashes.  Now I did find the lastcrash but wouldn't attach a word doc.  Also noticed that lastcrash document was dated back in June and I've many crashes since that one.  

Message 109 of 126 (103 Views)

Re: Game crashes with weird black and yellow lines across the screen

@Toddikins01

All QA need at this point to help find the problem is your save, as SimQARobo has requested.

Your lastCrash report also shows you have Mods/CC installed. Does this still happen in a vanilla game? You need to test that by moving or renaming your entire Sims 4 folder so a new one is created.

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- Origin Reset Tool for Mac - | - Current broken Mods List -
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Message 110 of 126 (97 Views)
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