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❗️ Sims 4 keeps crashing on 2020 iMac 27

by ddp173
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Original Post

Re: sims 4 - invisble floor???

★★★ Newbie
@Bluebellflora and heres what i could find abt my mac:

iMac (Retina 5K, 27-inch, 2020)
Processor- 3.8 GHz 8-Core Intel Core i7
Memory- 8 GB 2667 MHz DDR4
Graphics- AMD Radeon Pro 5500 XT 8 GB
Message 91 of 104 (362 Views)

Re: sims 4 - invisble floor???

@siennathesimmer

And the operating system please.

The Config.log file is telling me you're using a MacBook Air. Something's not right. Can you please trash the file and reload the game to force it to be recreated, then copy and paste it again here.

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
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Message 92 of 104 (360 Views)

Re: Game crashes with weird black and yellow lines across the screen

[ Edited ]
★★★★★ Novice

I'm here for this exact reason! The screenshot could be from my game. Started yesterday on a festival lot (The Geek thing) crashed the game. Happened again today on 702 Zenview, I spent a good while remodeling it, suddenly I got a beachball and  then my iMac crashed! That's never happened. Now I can't get onto that apartment at all, game crashes immediately, even if I start with a fresh TS4-folder. So far only happening in San Myshuno.

I updated only a couple weeks back to my new iMac 2020  haven't had any problems in these few weeks we've had it until now. Never had problems with 702 on my old iMac but we were forced to play legacy-version before and needed to update.

I'm running Catalina (10.15.7) on

iMac 2020 Retina 5K, 27-inch

Processor: 3,8 GHz 8-core Intel Core i7

Memory: 8GB 2667 MHz DDR4

Graphics: AMD Radeon Pro 5500 XT 8GB

Wish I'd come here before made the purchase... Of course, the old iMac 2011, still runs the Legacy just fine so I'm not totally simless... (I'd attach screenshots but they're too big and i cannot make them smaller)

 

 

Message 93 of 104 (333 Views)

Re: Game crashes with weird black and yellow lines across the screen

Message 94 of 104 (320 Views)

Re: Game crashes with weird black and yellow lines across the screen

★★★★★ Novice

Yes, I read that thread but my problems started just last friday and I played with the new computer set up for two weeks... (although to be honest, I'm not sure if I went to the problem lots... which are 702 Zenview, 701 Zenview and the karaoke place, although I haven't tried any vets lately...). I played around installing new TheSims folder, no mods, no old saves... sometimes I can get in there and edit the apartments even, sometimes the black graphic glitch shows up. After it shows up often enough the game crashes. The Karaoke place is the worse. It immediately crashes the game if I try to go there in build mode or if my sims try to travel there. Which means no GeekCon. And the other building in Fashion district isn't affected at all. I even tried to replace the karaoke place with a new one from the gallery right there on the map, and the game crashed while building it.

So not entirely about a missing floor...

Message 95 of 104 (278 Views)

Re: Game crashes with weird black and yellow lines across the screen

@Ardeniia

Yep, it is the same issue as certain worlds reproduce the issue, San Myshuno being the worst. I've merged your posts into the main thread to keep all info in one place. Would you mind running this command in Terminal and pasting the results in a post - https://answers.ea.com/t5/Technical-Issues-Mac/-Sims-4-keeps-crashing-on-2020-iMac-27/m-p/9641962#M3...

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
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Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 96 of 104 (256 Views)

Re: Game crashes with weird black and yellow lines across the screen

[ Edited ]
★★★★★ Novice

@BluebellfloraHi, I got busy for a while, sorry, but decided to do this today. Now my imac wants to update to BigSur, should I do it first? The update? or try the terminal thing first? (Edit: the graphic glitch is still there after the latest update.)

Message 97 of 104 (180 Views)

Re: Game crashes with weird black and yellow lines across the screen

@Ardeniia

Could you do it before and after and post both sets of results here? It's a command to provide more in-depth info about your graphics drivers so would be useful to see if anything changed in Big Sur Standard smile

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac - | - Current broken Mods List -
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Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 98 of 104 (174 Views)

Re: Game crashes with weird black and yellow lines across the screen

★★★★★ Novice
@Bluebellflora will do!
Message 99 of 104 (128 Views)

Re: Game crashes with weird black and yellow lines across the screen

[ Edited ]
★★★★★ Novice

com.apple.driver.AppleIntelLpssI2C (3.0.60)
com.apple.driver.AppleIntelLpssDmac (3.0.60)
com.apple.driver.AppleIntelLpssI2CController (3.0.60)
com.apple.driver.AppleIntelSlowAdaptiveClocking (4.0.0)
com.apple.driver.AppleIntelPCHPMC (2.0.1)
com.apple.iokit.IOGraphicsFamily (576.1)
com.apple.AppleGraphicsDeviceControl (5.2.7)
com.apple.kext.AMDSupport (3.1.0)
com.apple.driver.AppleIntelLpssUARTCommon (3.0.60)
com.apple.driver.AppleIntelLpssUARTv1 (3.0.60)
com.apple.driver.AppleGraphicsControl (5.2.7)
com.apple.driver.AppleIntelCFLGraphicsFramebuffer (14.0.7)
com.apple.kext.AMDRadeonX6000Framebuffer (3.1.0)
com.apple.driver.AppleIntelKBLGraphics (14.0.7)
com.apple.driver.AppleGraphicsDevicePolicy (5.2.7)
com.apple.kext.AMDRadeonServiceManager (3.1.0)com.apple.kext.AMDRadeonX6000HWServices (3.1.0)
com.apple.kext.AMDRadeonX6000 (3.1.0)
com.apple.kext.AMDRadeonX6200HWLibs (1.0)

 

Edit:Sorry! did you want it to the other thread?? My kids keep distracting me...

Edit 2: Must push the update till tonight.

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