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Re: sims crashing on imac and creating a red static tv thing

by Bluebellflora
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Original Post

Re: The Sims 4 keeps crashing on macOS (2020 iMac 27-inch)

[ Edited ]

@lukish8

You're not the only one unfortunately. Moved your post into this ongoing thread for users with the 2020 27" iMacs.


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Message 41 of 86 (402 Views)

sims crashing on imac and creating a red static tv thing

★★ Novice

Everytime I load my game, I can play for around 15 minutes before my screen freezes, and my screen turns into a red tv-static like thing, I don't really know how to explain, and whenever it turns into a red tv static thing, my computer crashes, and even if I force shut the sims down my computer gets messed up, like, it will put half of my screen on my safari tab, and the other on my other tabs open, it kind of looks like a broken glass. So I have to manually force my computer down by pressing the off button, and yes, I've treen playing without mods, with my resolution low and my settings low, it keeps doing this.

 

Specs of my computer:

 

Mac (Retina 5K, 27-inch, 2020)

3,3 GHz 6-Core Intel Core i5

8 GB 2667 MHz DDR4

AMD Radeon Pro 5300 4 GB

-I'm playing the normal version of the Sims 4.

-No, I'm not running an anti-virus

-I have tried to repair the game, aswell as updating it.

-I do use mods, I have tried removing them, the problem was not fixed.

 

I also added a picture that looks like my PC when my Sims crashes.

Message 42 of 86 (408 Views)

Re: sims crashing on imac and creating a red static tv thing

★★ Novice
@UnicornKawaiiuwu The static:
file:///Users/eva/Documents/red%20tv%20statcic.jpg
Message 43 of 86 (407 Views)

Re: sims crashing on imac and creating a red static tv thing

@UnicornKawaiiuwu

You and everyone else on a 2020 27" iMac it seems. I've merged into this thread, keep an eye out for any workarounds users may come up with. Try toggling between fullscreen/windowed mode and see if one works better than the other.

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Message 44 of 86 (393 Views)

Re: sims crashing on imac and creating a red static tv thing

[ Edited ]

Ok, can as many of you as possible please do this:

 

Open Terminal and copy and paste the following command then hit Return/Enter:

 

kextstat | grep -E -i "(amd|intel|graph)" | awk '{printf "%-50s%-20s\n",$6,$7}'

Please then copy and paste the results here. This is confirming the driver versions of your AMD GPUs.

 

Just a reminder that EA are aware of this so all info you can add will help Standard smile

 

It should look something like this

 

 

com.apple.driver.AppleIntelLpssI2C                (3.0.60)            
com.apple.driver.AppleIntelLpssDmac               (3.0.60)            
com.apple.driver.AppleIntelLpssI2CController      (3.0.60)            
com.apple.iokit.IOGraphicsFamily                  (530.68)            
com.apple.driver.AppleIntelPCHPMC                 (2.0.1)             
com.apple.AppleGraphicsDeviceControl              (3.50.15)           
com.apple.driver.AppleIntelCFLGraphicsFramebuffer (12.1.0)            
com.apple.kext.AMDSupport                         (2.1.1)             
com.apple.driver.AppleIntelLpssUARTCommon         (3.0.60)            
com.apple.driver.AppleIntelLpssUARTv1             (3.0.60)            
com.apple.driver.AppleIntelSlowAdaptiveClocking   (4.0.0)             
com.apple.kext.AMD9500Controller                  (2.1.1)             
com.apple.driver.AppleIntelKBLGraphics            (12.1.0)            
com.apple.driver.AppleGraphicsControl             (3.50.15)           
com.apple.driver.AppleGraphicsDevicePolicy        (3.50.15)           
com.apple.kext.AMDRadeonX4000HWServices           (2.1.1)             
com.apple.kext.AMDRadeonX4000                     (2.1.1)             
com.apple.kext.AMDRadeonX4400HWLibs               (1.0)               
com.apple.kext.AMDFramebuffer                     (2.1.1)

 


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Message 45 of 86 (389 Views)

Re: PLEASE HELP!! Black box over household/lot, unable to play at all.

[ Edited ]
★★ Novice

@Bluebellflora Thank you so much for the help!

Message 46 of 86 (360 Views)

Re: PLEASE HELP!! Black box over household/lot, unable to play at all.

@Devyldogg

Is this happening to you and would you be happy to follow the above instructions?

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Message 47 of 86 (346 Views)

Re: sims crashing on imac and creating a red static tv thing

★★★★ Novice

Here are my resultsScreen Shot 2020-10-27 at 1.49.26 pm.png

Message 48 of 86 (328 Views)

Re: sims crashing on imac and creating a red static tv thing

@lukish8

Thanks but can you please copy and past the results instead of posting an image.

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Message 49 of 86 (309 Views)

Re: sims crashing on imac and creating a red static tv thing

★★★★ Novice

com.apple.driver.AppleIntelLpssI2C                (3.0.60)            

com.apple.driver.AppleIntelLpssDmac               (3.0.60)            

com.apple.driver.AppleIntelLpssI2CController      (3.0.60)            

com.apple.iokit.IOGraphicsFamily                  (576.1)             

com.apple.driver.AppleIntelSlowAdaptiveClocking   (4.0.0)             

com.apple.driver.AppleIntelPCHPMC                 (2.0.1)             

com.apple.AppleGraphicsDeviceControl              (5.2.6)             

com.apple.driver.AppleIntelCFLGraphicsFramebuffer (14.0.7)            

com.apple.kext.AMDSupport                         (3.1.0)             

com.apple.driver.AppleIntelLpssUARTCommon         (3.0.60)            

com.apple.driver.AppleIntelLpssUARTv1             (3.0.60)            

com.apple.driver.AppleGraphicsControl             (5.2.6)             

com.apple.kext.AMDRadeonX6000Framebuffer          (3.1.0)             

com.apple.driver.AppleIntelKBLGraphics            (14.0.7)            

com.apple.driver.AppleGraphicsDevicePolicy        (5.2.6)             

com.apple.kext.AMDRadeonServiceManager            (3.1.0)             

com.apple.kext.AMDRadeonX6000HWServices           (3.1.0)             

com.apple.kext.AMDRadeonX6000                     (3.1.0)             

com.apple.kext.AMDRadeonX6200HWLibs               (1.0)  

Message 50 of 86 (209 Views)
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