Game crashes with weird black and yellow lines across the screen

[Toddikins01]

All QA need at this point to help find the problem is your save, as SimQARobo has requested.

I'm not understanding, my save?  The save files?

I don't have any mods installed actually and haven't for months now.  I've searched every folder and couldn't find any mods.  If I had completely wiped my computer and started over if there was a random file somewhere it should be gone since I've downloaded the game and packs?  I will try to move the file and see what happens there.  

[Bluebellflora]

@Toddikins01

SimsQARobo has posted on the previous page, asking for saves to try and repro the issue. Yes the problem seems to be hardware related but if QA ask for saves it’s a good thing, means they are looking into it!

If you look in the lastCrash text you can see it says Modded:True. This means that there is 3rd party content installed in your game. The best way to rule out Mods/CC is to rename/move the Sims 4 folder from Documents > Electronic Arts so the game creates a new one when you launch it. If it crashes again there should be a new lastCrash file generated. Please upload that file so it has a relevant CategoryID for a crash in a vanilla game.

[Toddikins01]

I tried to upload the save but it was saying it's an unsupported file type.  

I did move The Sims folder so that it would create a new folder and it worked for 2 days.  Now I'm already at 3 crashes today so far. 

When I go to look for the last crash report I don't see one.  I even went into all the folders just to make sure and nothing was there.  I did go into Console and have the standard ones I usually get and the latest one is attached.  

[Bluebellflora]

@Toddikins01

Great info, thanks! Before it started crashing again, what were you doing in-game? What Mods/CC did you add back in? Did you save any lots/households/rooms to the Library? Did it start happening in a certain world or activity? It's interesting that it was fine for 2 days, there must have been a trigger of some sort.

SimsQARobo's instructions are here for uploading a save - https://answers.ea.com/t5/Technical-Issues-Mac/-Sims-4-keeps-crashing-on-2020-iMac-27/m-p/10309506#M... you don't add the save in a post here. If you like, upload it to a file sharing site and PM me or Robo the link

[Toddikins01]

Thanks, sorry I missed that part and will upload using OneDrive in the next 30 mins.  

Before it started crashing again, what were you doing in-game?

• So I just opened the game for the first time today and was doing gameplay.  Usually, that's when it happens for the crashes and it crashed within 5 mins this time.  So I had my Sim post to social media and then through the phone pay the bills.  I was having issues just doing normal tasks in the game.  

What Mods/CC did you add back in?

• No mods/cc was added back before it started crashing.  After the crashing started I did add UI Cheats back but it just got even worse with that so I removed it.  

Did you save any lots/households/rooms to the Library?

• No

Did it start happening in a certain world or activity?

• It's happened in every world and any random activity.  

[SimQARobo]

@Toddikins01 Hi, I noticed that the lastCrash file that you sent says "Modded: True". Have you seen the crash with a completely empty Mods folder?

[doonnoop]

Hi All,

After the 1.77 update (July 20th, 2021), my game continues crashed during gameplay (5mins or 10mins after).

I tried several methods to handle this:

1. remove Mods (functional and cloth/hair)
2. repair game
3. reinstall origin
4. reinstall game
5. remove The SIMS 4 folder.

After above steps I can play the game, but the game will continue crashing during gameplay (not loading the game). Sometimes it will also crash my computer to restart.

Here's my OS information:

  Model Name: iMac

  Model Identifier: iMac20,1

  Processor Name: 8-Core Intel Core i7

  Processor Speed: 3.8 GHz

  Number of Processors: 1

  Total Number of Cores: 8

  L2 Cache (per Core): 256 KB

  L3 Cache: 16 MB

  Hyper-Threading Technology: Enabled

  Memory: 32 GB

  Boot ROM Version: 1037.147.4.0.0 (iBridge: 17.16.16610.0.0,0)

  Serial Number (system): C02DD2EDPN5W

  Hardware UUID: 262CC2F5-031D-52B7-9EF9-10FBFFB31CB9

  Activation Lock Status: Enabled

If someone can help me take a look if there's something wrong with my computer? If I still want to add mod, what I need to do? 

Let me know if you need more information from me to help. Thanks!

[Bluebellflora]

@doonnoop

You need to update your mods, the patch has broken them.

[doonnoop]

@Bluebellflora 

Hi it just crashed again without any mod installed during my game playing.

I would share some useful file here, if you can help me check? 

https://drive.google.com/drive/folders/19YjeC9YXrhXygiIU64_YMYFIAXwiWcsk?usp=sharing

What other files you may need to take a look?

Thanks!

[Bluebellflora]

@doonnoop

Move the whole Sims 4 folder to the desktop then try to play a new clean game.

Can you also allocate an avatar to your Origin profile? Sometimes not having one can cause crashing - https://bluebellflora.com/2020/12/16/crashing-caused-by-origin-avatar/