I recently purchased a 27' iMac, whenever I launch The Sims 4 via Origin and select household to play, my iMac crashes. I've tried changing all of the game settings, and I've also tried removing The Sims 4 folder in my documents and starting again.
I wanted to find out if anyone has found a solution to this issue. Thanks.
Product: The Sims 4
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? ?
What expansions, game packs, and stuff packs do you have installed? Sims 4TM Dogs & Cats, Patio Stuff, Spa Day, Strangerville
Steps: How can we find the bug ourselves? Im not sure...
What happens when the bug occurs? Lets say im playing the game. All normal then, i buy a house or apartment (totally normal) but the floor is 'invisible??" i tried opening a vet clinic, same thing. floor is invisible. after it starts freezing and it crashes.
What do you expect to see? an invisble floor, freezing and then crashing out in under 10 minutes
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
ok so in the sims 4 the floor on any of y apartments/houses etc is invisble- ive tried restarting my computer, the game and tried stating a completely new game. heres some pictures for context:
(also if it helps, it also keeps crashing CONSTANTLY and i own a: iMac (Retina 5K, 27-inch, 2020)
Merged your bug report into this ongoing thread on the issue for your specific Mac. This issue appeared to have been fixed, sadly it's either back or something has triggered it to happen more often again.
Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...
Did this happen after a game update or OS update? Or has it always happened and is happening more frequently recently?