Sims 4 keeps crashing on 2020 iMac 27

[brookeblazin]

Did this work when you tried it?

[MCBK10]

Nothing really works - sometimes I load the Sims4 and it works, most of the time it doesn't. 

[JoeySantz]

Hi,

I recently purchased a 27' iMac, whenever I launch The Sims 4 via Origin and select household to play, my iMac crashes. I've tried changing all of the game settings, and I've also tried removing The Sims 4 folder in my documents and starting again.

I wanted to find out if anyone has found a solution to this issue. Thanks.

[siennathesimmer]

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? ?
What expansions, game packs, and stuff packs do you have installed? Sims 4TM Dogs & Cats, Patio Stuff, Spa Day, Strangerville
Steps: How can we find the bug ourselves? Im not sure...
What happens when the bug occurs? Lets say im playing the game. All normal then, i buy a house or apartment (totally normal) but the floor is 'invisible??" i tried opening a vet clinic, same thing. floor is invisible. after it starts freezing and it crashes.
What do you expect to see? an invisble floor, freezing and then crashing out in under 10 minutes
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

‌

ok so in the sims 4 the floor on any of y apartments/houses etc is invisble- ive tried restarting my computer, the game and tried stating a completely new game. heres some pictures for context:

picture #1 

picture #2 

please help!!

(also if it helps, it also keeps crashing CONSTANTLY and i own a: iMac (Retina 5K, 27-inch, 2020)

[Bluebellflora]

@siennathesimmer 

Merged your bug report into this ongoing thread on the issue for your specific Mac. This issue appeared to have been fixed, sadly it's either back or something has triggered it to happen more often again.

Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...

Did this happen after a game update or OS update? Or has it always happened and is happening more frequently recently?

[siennathesimmer]

@Bluebellflora it happened right from day one when i installed it - no OS updates recently

[Bluebellflora]

@siennathesimmer

And your full specs please as listed in the link?

[siennathesimmer]

@Bluebellflora https://postimg.cc/gallery/nVLb2NL

[Bluebellflora]

@siennathesimmer

I'm not asking for pictures, I'm asking for the full specifications of your Mac, as detailed in the link in my previous post. You may not think it relevant but I promise you it is Could you also please attach the Config.log file from your Sims 4 folder to a post here.

[siennathesimmer]

@Bluebellflora heres the copy paste of the config log since it wouldnt let me share:

=== Application info ===
Name: Sims4
Version: 1.71.86.1220
Build: Release
=== Rating info ===
GPU: 2 GPU Memory: 4 CPU: 1 RAM: 3 CPU Speed: 1400 Threading: 3
Adjusted CPU: 1867 RAM: 4096 Adjusted RAM: 3584 Cores: 2
=== Machine info ===
OS version: Mac OS X Version 10.15.4 (Build 19E287)
OS prod type:
OS major ver: 10
OS minor ver: 15
OS SP major ver:
OS SP minor ver:
OS is 64Bit: 1
CPU: MacBookAir6,2
Brand: Intel(R) Core(TM) i5-4260U CPU @ 1.40GHz
Family: 8
Model: 7
Cores: 2
HT: 1
x64: 1
Memory: 4096MB
Free memory: 1108MB
VA space: 4095MB
User: roxdelcar
Computer: MacBook-Air-Sienna
=== Graphics device info ===
Number: 0
Name (driver): Intel HD Graphics 5000
Name (database): 4th Gen Intel(r) Core processor graphics HD 5000 - Mobile Haswell - ULT GT3 [Found: 1, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 0a26, Board: 0000011b, Chipset: 0009
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0
Monitor: 00000000
Texture memory: 1536MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 0
Opt. features: -d24s8
=== Options ===
NumBoots 7
LightingQuality 2
GeneralReflections 2
ObjectQuality 2
VisualEffects 2
PostProcessing 1
UseUncompressedTextures 1
TerrainQuality 1
EdgeSmoothing 1
TerrainSlopeScaling 1
SimQuality 2
ViewDistance 3
AdvancedRendering 0
VerticalSync 0
UseHiDpi 0
UiScale 100
UseOSDpi 1
ResolutionWidth 1141
ResolutionHeight 779
ResolutionRefresh 0
SceneResolution 3
VisualQuality 0
FullScreen 0
WindowedFullScreen 0
FrameRateLimit 200
DisableScreensaverInFullscreenMode 1
AudioQuality 1
AudiutputMode 1
MasterLevel 35
VoiceLevel 36
SoundFXLevel 36
MusicLevel 52
MenuMusicLevel 53
UISoundSXLevel 33
AmbientLevel 255
FocusMute 1
MoodChange 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
UIMute 0
AmbientMute 0
MatchSpeedStereoMusic 1
EdgeScrolling 1
EdgeScrollingWarning 1
EnableTelemetry 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
FPInvertHorizontalRotation 0
FPInvertVerticalRotation 0
FPDisableCameraBob 0
AdvancedCamera 0
CameraSpeed 100
FPCameraSpeed 100
CursorSpeed 100
CursorAcceleration 100
ScreenshotPostUI 0
VideoCaptureSize 1
VideoCaptureQuality 3
VideoCaptureSound 1
VideoCaptureTime 0
VideoCaptureHideUI 1
AutonomyHousehold 3
AutonomyDisabledForActiveSim 0
SimsSetAgeSpeed 1
SimsSetAgingEnabled 2
TradSocialMenuEnabled 0
MemoriesHelperEnabled 1
AutoAgeUnplayed 1
NPCReplacement 1
TutorialEnabled 1
MaxProtectedSims 0
SeasonLength 0
RainOptions 0
SnowOptions 0
TemperatureEffects 1
ThunderSnowStorms 1
IcyConditions 1
FameStartSimsOptedOut 0
NPCCivicVoting 1
EcoFootprintGameplay 1
BuildEcoEffects 1
ShowWhims 0
LifestylesEffects 1
DustSystem 1
ShowModListStartup 1
ModsDisabled 0
ScriptModsEnabled 1
ShowOnlineNotifications 1
AutoReconnect 1
OnlineAccess 1
DisableComments 0
HideReportedContent 0
RazerOptionEnabled 0
AnimaticPack 1000
SurveysEnabled 1
MuteTutorialNarration 0
EnableFTUETutorialStart 0
=== Default Options ===
NumBoots 4294967295
LightingQuality 1
GeneralReflections 0
ObjectQuality 1
VisualEffects 1
PostProcessing 0
UseUncompressedTextures 0
TerrainQuality 1
EdgeSmoothing 0
TerrainSlopeScaling 0
SimQuality 1
ViewDistance 1
AdvancedRendering 0
VerticalSync 0
UseHiDpi 1
UiScale 100
UseOSDpi 1
ResolutionWidth 1517
ResolutionHeight 948
ResolutionRefresh 4294967295
SceneResolution 2
VisualQuality 1
FullScreen 0
WindowedFullScreen 0
FrameRateLimit 200
DisableScreensaverInFullscreenMode 1
AudioQuality 1
AudiutputMode 1
MasterLevel 255
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
MenuMusicLevel 255
UISoundSXLevel 255
AmbientLevel 255
FocusMute 1
MoodChange 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
UIMute 0
AmbientMute 0
MatchSpeedStereoMusic 1
EdgeScrolling 1
EdgeScrollingWarning 1
EnableTelemetry 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
FPInvertHorizontalRotation 0
FPInvertVerticalRotation 0
FPDisableCameraBob 0
AdvancedCamera 0
CameraSpeed 100
FPCameraSpeed 100
CursorSpeed 100
CursorAcceleration 100
ScreenshotPostUI 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 1
VideoCaptureTime 0
VideoCaptureHideUI 1
AutonomyHousehold 3
AutonomyDisabledForActiveSim 0
SimsSetAgeSpeed 1
SimsSetAgingEnabled 2
TradSocialMenuEnabled 0
MemoriesHelperEnabled 1
AutoAgeUnplayed 1
NPCReplacement 1
TutorialEnabled 1
MaxProtectedSims 0
SeasonLength 0
RainOptions 0
SnowOptions 0
TemperatureEffects 1
ThunderSnowStorms 1
IcyConditions 1
FameStartSimsOptedOut 0
NPCCivicVoting 1
EcoFootprintGameplay 1
BuildEcoEffects 1
ShowWhims 0
LifestylesEffects 1
DustSystem 1
ShowModListStartup 1
ModsDisabled 0
ScriptModsEnabled 0
ShowOnlineNotifications 1
AutoReconnect 1
OnlineAccess 1
DisableComments 0
HideReportedContent 0
RazerOptionEnabled 0
AnimaticPack 1000
SurveysEnabled 1
MuteTutorialNarration 0
EnableFTUETutorialStart 1