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❗️ Sims 4 issues with Mac OS X El Capitan

by Tourin12
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Original Post

Re: Sims 4 Lagging Pixelated game/ No customer support

@indiaaarr

Merged your post into this thread on the issue. Please update to High Sierra or later as there are currently problems with El Capitan and Sierra, especially with AMD GPUs.

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Message 61 of 158 (377 Views)

Sims Glossy with Glitching Textures And Causes Computer Freezes

[ Edited ]
★★ Novice

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.58.69.1010
What expansions, game packs, and stuff packs do you have installed? Get Together, Get to Work, Cats and Dogs, Seasons, Island Living, Outdoor Retreat, Dine Out, Spa Day, Vampires, Perfect Patio Stuff
Steps: How can we find the bug ourselves? Enter CAS or load a Household in Sims
What happens when the bug occurs? When entering CAS Sims will appear glossy and textured wrong. As time goes on more graphical errors will begin to show up until the game freezes, locking up my computer as well. Music will still play on the computer as though the game isn't frozen. When opening a Sims save, upon selecting to play a household the sims loading menu will arrive and when the song plays announcing the game will be opening shortly, the game will freeze and lock up the entire computer system. But the music will still continue to play like it's loading still. If it loads the game, Sims will experience graphical errors and will have graphics that jump around the screen.
What do you expect to see? Normal graphics and the game loading as normal
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

I have already tried all the usual ways to remove errors listed for other issues All mods were removed, every folder was removed to restart sims from scratch, sims was uninstalled and reinstalled, the Legacy edition was downloaded. None of those methods worked to fix the error.

Since the game froze my entire computer instead of crashing only the game I do not have a crash report for any of the many times it froze.

 

Problems seem to have started 2 updates ago as the game was working perfectly fine before then.

Had to Link these because I couldn't post otherwise.
Link to screenshots of the problem: Screenshots 

Message 62 of 158 (343 Views)

Re: Sims Glossy with Glitching Textures And Causes Computer Freezes

@KittyMun 

 

Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...


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Message 63 of 158 (288 Views)

Cas & World Select broken

★★ Novice

Cas & World Select Glitch

Since the new update that recently came out, my game has been glitching. i wasn’t sure if my macbook couldn’t handle it or not. i’ve tried multiple things to fix the problem but nothing seems to work.. please helpFrown 

my mac information is 

Retina 12-inch, early 2016

1.2 GHz Intel Core m5 

8 GB 1867 MHz LPDDR3

Macintosh HD

Intel HD Graphics 515 1536 MB

Message 64 of 158 (421 Views)

Re: Sims Glossy with Glitching Textures And Causes Computer Freezes

★★ Novice

Operating System: OS X El Capitan 10.11.6

Mac model: MacBook Pro (Retina, 15-inch, Mid 2015)

Processor: 2.5 GHz Intel Core i7

Memory (RAM): 16 GB 1600 MHz DDR3

Graphics: AMD Radeon R9 M370X 2048 MB


Graphics/Displays:
AMD Radeon R9 M370X (
Driver Version 01.00.945)

Intel Iris Pro

 

I am not running an antivirus that could be causing this issue.
I have tried to repair the game and it only helps temporarily before issues return and do not stop the freezing problem

I have removed all mods and CC and issues still occur.

 

Please let me know if you need anymore information @Bluebellflora 

Message 65 of 158 (264 Views)

Re: Sims Glossy with Glitching Textures And Causes Computer Freezes

@KittyMun

Thanks! Your issue is most probably El Capitan - https://answers.ea.com/t5/Technical-Issues-Mac/Sims-4-issues-with-Mac-OS-X-El-Capitan/m-p/8441782#M2...

Can you upgrade to High Sierra or later, it should fix it. Don’t upgrade to Sierra, the game is even worse in that OS.

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Message 66 of 158 (253 Views)

Re: Cas & World Select broken

@Maliyah405

Which version of macOS are you running? Have you tried to repair the game?

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Message 67 of 158 (370 Views)

Re: Cas & World Select broken

★★ Novice

@Bluebellflora 

i am running OS X EI Capitan. and i have tried repairing the game several times but it doesn’t fix the problem.

Message 68 of 158 (347 Views)

Re: Cas & World Select broken

@Maliyah405

Thanks. I've merged your post into this thread as there is an issue with El Capitan and the game currently. Please update to 10.13.6 High Sierra or later to get playing again. A direct link to High Sierra in the App Store is in the solution on page one of this thread.

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Message 69 of 158 (327 Views)

Re: Cas & World Select broken

★★ Novice

@Bluebellflora 

 

where do i find this direct link?

Message 70 of 158 (306 Views)
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