December 2019 - last edited December 2019 by crinrict
Product: The Sims 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 18.104.22.1680
What expansions, game packs, and stuff packs do you have installed? Get Together, Get to Work, Cats and Dogs, Seasons, Island Living, Outdoor Retreat, Dine Out, Spa Day, Vampires, Perfect Patio Stuff
Steps: How can we find the bug ourselves? Enter CAS or load a Household in Sims
What happens when the bug occurs? When entering CAS Sims will appear glossy and textured wrong. As time goes on more graphical errors will begin to show up until the game freezes, locking up my computer as well. Music will still play on the computer as though the game isn't frozen. When opening a Sims save, upon selecting to play a household the sims loading menu will arrive and when the song plays announcing the game will be opening shortly, the game will freeze and lock up the entire computer system. But the music will still continue to play like it's loading still. If it loads the game, Sims will experience graphical errors and will have graphics that jump around the screen.
What do you expect to see? Normal graphics and the game loading as normal
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
I have already tried all the usual ways to remove errors listed for other issues All mods were removed, every folder was removed to restart sims from scratch, sims was uninstalled and reinstalled, the Legacy edition was downloaded. None of those methods worked to fix the error.
Since the game froze my entire computer instead of crashing only the game I do not have a crash report for any of the many times it froze.
Problems seem to have started 2 updates ago as the game was working perfectly fine before then.
Had to Link these because I couldn't post otherwise.
Link to screenshots of the problem: Screenshots
Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...
Cas & World Select Glitch
Since the new update that recently came out, my game has been glitching. i wasn’t sure if my macbook couldn’t handle it or not. i’ve tried multiple things to fix the problem but nothing seems to work.. please help
my mac information is
Retina 12-inch, early 2016
1.2 GHz Intel Core m5
8 GB 1867 MHz LPDDR3
Intel HD Graphics 515 1536 MB
Operating System: OS X El Capitan 10.11.6
Mac model: MacBook Pro (Retina, 15-inch, Mid 2015)
Processor: 2.5 GHz Intel Core i7
Memory (RAM): 16 GB 1600 MHz DDR3
Graphics: AMD Radeon R9 M370X 2048 MB
AMD Radeon R9 M370X (Driver Version 01.00.945)
Intel Iris Pro
I am not running an antivirus that could be causing this issue.
I have tried to repair the game and it only helps temporarily before issues return and do not stop the freezing problem
I have removed all mods and CC and issues still occur.
Please let me know if you need anymore information @Bluebellflora