January 2020 - last edited January 2020
I've been having trouble with my game for the past few days, I've had the sims 4 downloaded on my mac for years and have never had a problem like this before. When I try to open the game it either takes forever to start running and then freezes my whole laptop, causing me to reset it. or when it does load it completely glitches out making the gameplay almost impossible before it crashes. I took out all my mods and CC from the game and have no idea what to do now. I tried to add a file of the screen recording but it isn't working
Product: The Sims 4
Which language are you playing the game in? 한국어
How often does the bug occur? Every time (100%)
What is your current game version number? 22.214.171.1240
What expansions, game packs, and stuff packs do you have installed? -Get to Work -Get Together -City Living -Cats & Dogs -Seasons -Get Famous -Dine Out -Parenthood
Steps: How can we find the bug ourselves? It just happens when I get into actual play (not in the main screen or map.)
What happens when the bug occurs? I can play the game but the graphics keep crashing (pls see the pictures attached). Also whenever I drag the in-game screen, the game freezes. I have tried several different way to remove those bugs (like removing ccs and mods files, updating the mod files, restore game, restart the game etc), but it does not seem to be fixed.
What do you expect to see? No graphic crashes & game freezes.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. After I updated the game into current (most recent) version.
pls see the attached pictures to understand my situation.
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