Glitch and keeps crashing

[Bluebellflora]

@Jessica2625

Thanks. I've merged your thread into this El Capitan one. You need to update your Mac to 10.13.6 High Sierra or later to fix the issue. You can update to Catalina via the Mac App Store or High Sierra - https://support.apple.com/en-gb/HT208969 or Mojave - https://support.apple.com/en-us/HT210190

[hailster1992]

I think I'm having the same issue - I run on OS X El Capitan, version 10.11.6, with an AMD Radeon R9 M380 2048 Mb, and I'm seriously struggling to just get the game to load my save, let alone be able to actually play. Objects aren't loading correctly, very glitchy, lots of stretching of objects as well. I've tried uninstalling and reinstalling origin, as well as redownloading sims 4 itself, and no such luck. 

[Bluebellflora]

@hailster1992

I've merged your post into this ongoing thread. Your issue is El Capitan. Please upgrade to 10.13.6 High Sierra or later to get back into your game.

[kelly_johnson89]

@Bluebellflora It worked! Thank you so much. My game is working perfectly.

[Bluebellflora]

@kelly_johnson89

Lovely I've merged your posts into this thread on the El Capitan issues to keep them all in one focused thread - thanks for confirming it worked, really helpful.

[EmsBetist]

2 days ago I've bought the Sims 4 for my mac and I haven't had the opportunity to play it once because it keeps crashing when starting up. I've checked al my specifications and my macbook pro should run it on high specs. I want to either play it or get a refund but getting in touch with EA seems to be a pain in the *. Anybody knows what to do? I've attached a video so you can see how weird the game is acting.

[crinrict]

@EmsBetist Moving this to the mac forum for troubleshooting

Could you please provide your specs as described here: https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting...

[EmsBetist]

Hi @crinrict , thanks for the reply. These are the specs:

[Bluebellflora]

@EmsBetist

Thanks for the info I've merged your thread into this one on your issue. You need to update your Mac to 10.13.6 High Sierra or later to get back into your game. You can update to Catalina through the Mac App Store or:

High Sierra - https://support.apple.com/en-us/HT208969

Mojave - https://support.apple.com/en-gb/HT210190

[1Roguebit]

I am running on the same OS, I tried to troubleshoot the sims 3 and uninstalled and reinstalled origin now it says I need to upgrade my OS but i am on El Cap 10.11.6 MacPro.  I have been trying to fix for a few days.  I did not patch, cleared the cache and downloads.  Any advice?  I have read all the threads and tried everything.  Sierra says it is no longer available in US.  Please help, please kindly help...anyone.