Download error Origin is not able to download Sims 4 "DiP_STAGED"

by Bluebellflora
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Original Post

Re: Sims 4 Mac Update continually fails at 25% download

★★★ Novice
@BarefootTornado Tried a Repair, get the same error after around 25% of the download
Message 60 of 270 (1,685 Views)

Re: Sims 4 Mac Update continually fails at 25% download

@BarefootTornado

Ok. How about looking in your Time Machine backup for that file? That may not have copied over correctly. If it's not there then I would completely uninstall the game and reinstall it.

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
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Message 61 of 270 (1,681 Views)

Re: Sims 4 Mac Update continually fails at 25% download

★★★ Novice
@Bluebellflora Thanks, but unfortunately that didn't work either.

To uninstall delete 'The Sims 4' from the applications folder? Anything else?
Message 62 of 270 (1,666 Views)

Re: Sims 4 Mac Update continually fails at 25% download

@BarefootTornado

Frown

To uninstall right click on the game in your Origin games library and select Uninstall.

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
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Message 63 of 270 (1,687 Views)

Re: Sims 4 Mac Update continually fails at 25% download

[ Edited ]

@BarefootTornado

Before uninstalling could you just check the Permissions on the MacOS folder? Right click on the folder then Get Info. What are the Sharing and Permissions settings at the bottom?


The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
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Message 64 of 270 (1,686 Views)

Re: Sims 4 Mac Update continually fails at 25% download

★★★ Novice

OK - did a manual uninstall - Origin is pretty persistent at trying to find the game, it even looks in Time Machine backups. 

 

But eventually got to a place where it would download. Left it downloading. When I came back the computer had gone to sleep and now Origin says Sims 4 is Finalizing. 

 

If you click on Sims 4 in Origin, you get an Install option, clicking that instantly gives a complete notification in Download Manager. But the main screen stays with an orange install button. 

 

There is no repair option available now. 

 

There is no The Sims 4 file in the Applications folder. 

Message 65 of 270 (1,644 Views)

Re: Sims 4 Mac Update continually fails at 25% download

@BarefootTornado

Have a look in both Applications folders, the one in your user account (Home folder) and the Macintosh HD one. When you've found it check the Contents > MacOS folder, which I'm sure you were looking to do anyway Standard smile

Could you screenshot which options are now available to you when you right click on the game in Origin?

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
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Message 66 of 270 (1,638 Views)

Re: Sims 4 update failed

★★★★ Apprentice
@brandonchiam I don't know but I had a big problem once and ended up creating a ticket with EA/Origin online help and they were super nice and helpful and walked me through the fix, first over chat but then they just called me and walked me through it over the phone. I'd try starting a issue ticket with them directly. Good luck!
Message 67 of 270 (1,624 Views)

Re: Download Error

★★★ Newbie

I don't have a file in my applications for the sims 4

Message 68 of 270 (2,038 Views)

Re: Download Error

@daverave5519

Have you looked in both Applications folders? You have one in your Macintosh HD and one in your User account.

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
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Message 69 of 270 (2,016 Views)