UI Menu Glitch & Game not Saving or Exiting

[Bluebellflora]

@jadeleigh11

Are you running macOS Ventura?

[nesc77]

@SimQARobo any news not this being fixed or do I need to give up on playing sims on my Mac.

[Bluebellflora]

@jadeleigh11 Force quitting shouldn’t corrupt the save if you save instead of save & exit. You could back up your saves too.

@nesc77 are you not able to play your game? Please start a new thread if you are unable to load your game with as much detail as possible as this thread is just for the Ventura/Force Quit issue.

[Bluebellflora]

@casper721a

Merged into the main thread. This is a known issue on Intel Macs running Ventura. You have to select Force Quit on the Apple menu to close the game. Make sure you save first.

[jadeleigh11]

@BluebellfloraHello, I am yes. I am aware now that Ventura has cause many issues. I really hope this gets fixed soon

[Bluebellflora]

@jadeleigh11

Merged into the Force Quit/Ventura thread.

I’m not aware of any other Ventura specific problems, what other issues are you experiencing?

[msdaisy22]

@nonexistence8901 Sadly, if this issue is not fixed by January then I will be purchasing a cheap new computer. It feels like this isn't very high on EA's To-Do List (I have at least have not seen them give an update besides that they are aware of the issue). It's truly not fair but I ever since the issue has started it has become quite frustrating to play the sims.

[Keroll97]

@Bluebellflora

Hello, I have a problem with closing the sims 4 properly. I can't even use force quit to sims, I just have to force quit the whole MacBook. I have a MacBook Pro Ventura 13.0.1. When I click on end the game it starting to load but it never finish.

It started doing this just now, I have sims for nearly a year and it always worked good.

Thank you for any help. 

Edit - split from necro'd thread, changed title to better reflect issue (Bluebellflora)

[Bluebellflora]

@Keroll97 

Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...

Can you also please move the Sims 4 folder to the desktop and launch a new clean game.

[geoffrickly]

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@msdaisy22 wrote:

@nonexistence8901 Sadly, if this issue is not fixed by January then I will be purchasing a cheap new computer. It feels like this isn't very high on EA's To-Do List (I have at least have not seen them give an update besides that they are aware of the issue). It's truly not fair but I ever since the issue has started it has become quite frustrating to play the sims.

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instead of buying a whole new computer, i would suggest to try first installing a windows partition and running the sims on windows instead. that's what i did, and it's actually running better on the windows partition of my macbook than it did on macOS anyways. the process was super super easy, and i was even able to run my save file by uploading the folder to onedrive from macos and downloading it on the windows side. good luck! being a mac simmer is getting so exhausting for me hahaha.